Hotel Manager Assistant jobs in Norfolk, VA

Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Hotel Manager Assistant jobs

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Assistant Hotel Manager
  • American Cruise Lines
  • Norfolk, VA FULL_TIME
  • Assistant Hotel Manager
    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2024 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team!

    The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.

    The Assistant Hotel Manager reports to the Hotel Manager.

    Responsibilities:
    • Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
    • Assists Hotel Manager as directed.
    • Assists Dining Room Manager during all meal services.
    • Performs duties of Hotel Manager when Hotel Manager is on 1-to-2-week time off from ship.
    • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
    • Present and available during all meal services, either front or back of house.
    • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.
    • Assists with room inspections.
    • Prepares for turnaround day process.
    • Oversees bar operations and manages wine/liquor inventory.
    • Displays leadership and maintains professional presence.
    • Visible and available to all guests and crew.
    • Holds officers and crew accountable to American Cruise Lines’ standards.
    • Complies with American Cruise Lines’ Operations Manual, service standards, and procedures.
    • Assesses the performance of the management team and provides immediate corrective feedback.
    • Anticipates the needs of guests and crew.
    • Responds quickly to guest requests and ensures follow through of service delivery.
    • Identifies problems, resolves immediately, and requests home office support as needed.
    • Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
    • Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
    • Assists ship officers in achieving weekly sales goals.
    • Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
    • Maintains sanitation and cleanliness standards of crew rooms.
    • Monitors shipboard business transactions, accounting, timecards, and home office reporting.
    • Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.
    • Tracks all hotel maintenance items and ensures completion.
    • Creates consistent and positive crew experiences to improve employee retention.
    • Perform bartending duties as needed with other management personnel.
    Qualifications:
    • Bachelor’s degree in hospitality management or Hotel & Restaurant Management.
    • Business degree may be considered with management and hospitality experience.
    • Military experience may be considered with management and hospitality experience.
    • Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
    • Strong organizational skills and excellent verbal and written communication skills (English).
    • Available to travel and work a flexible schedule including long days for extended periods of time.
    • Proficiency in Microsoft Office.
    • US Coast Guard regulated pre-employment drug test.
    Work Schedule:
    • 7 Days per week while onboard the ship.
    • 6 to 8 weeks working and living onboard the ship.
    • 1 to 2 weeks shore leave vacation.
    • Accommodations and meals are provided onboard.
    Perks:
    • Benefits package including medical, dental, and matching 401k.
    • Complimentary Travel Accommodations.
    • No living expenses aboard the ship (room and board are included).
    • Training programs to support you.
    • Continuous growth in the company.
    • Covered Expenses – American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
    *Job sites across the nation*
  • 23 Days Ago
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HOTEL ASSISTANT CHIEF ENGINEER
  • Wyndham Garden Norfolk
  • Norfolk, VA FULL_TIME
  • JOB DESCRIPTION: Wyndham Garden Norfolk Downtown is looking for an energetic and passionate individual with an interest in developing his/her career as an Assistant Chief Engineer to join our Leadersh...
  • 7 Days Ago
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HOTEL NIGHT MANAGER
  • Wyndham Garden Norfolk
  • Norfolk, VA FULL_TIME
  • Job Description The Night Manager on Duty position will be responsible for monitoring the overall service and security of the property on the second shift. The Manager on Duty will work with the depar...
  • Just Posted
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Operations Manager
  • Landmark Hotel Group
  • Chesapeake, VA FULL_TIME
  • Operations Manager Comfort Suites Chesapeake Full-Time $250 Signing Bonus! At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION! Be part of something grea...
  • 13 Days Ago
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Catering Sales Manager
  • Doubletree Norfolk Airport Hotel
  • Norfolk, VA FULL_TIME
  • Doubletree Norfolk Airport currently slated to perform extensive renovations to include full remodelazitation of Guest Rooms, cooridors, hotel lobby, restaurant, banquet area, etc. Sales professioanl ...
  • 12 Days Ago
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R
Asst. Front Office Manager
  • Renaissance Hotel Portsmouth
  • Portsmouth, VA FULL_TIME,PART_TIME,CONTRACTOR,TEMPORARY,INTERN,OTHER
  • DEPARTMENT: Operations STATUS: Full-time/Management/Exempt REPORTS TO: FOM SUBORDINATES: Guest Service Agent, Reservationist, Night Auditor Job Summary: To assist in managing all facets of the Front O...
  • 1 Month Ago
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0 Hotel Manager Assistant jobs found in Norfolk, VA area

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Maintenance Technician
  • Courtyard by Marriott Hampton Coliseum Central
  • Hampton, VA
  • YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging POSITION OVERVIEW: The Position involves high guest contact...
  • 4/21/2024 12:00:00 AM
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Assistant Executive Housekeeper
  • Norfolk Waterside Marriott
  • Norfolk, VA
  • Are you passionate about maintaining a high standard of cleanliness and organization? Join Norfolk Waterside Marriott as...
  • 4/21/2024 12:00:00 AM
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Houseman
  • LTD Hospitality Group
  • Norfolk, VA
  • LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations...
  • 4/21/2024 12:00:00 AM
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O
Sous Chef
  • Oakview Group
  • Norfolk, VA
  • Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services fo...
  • 4/20/2024 12:00:00 AM
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Pets Hotel Associate
  • Hotel Resource
  • Virginia Beach, VA
  • **Other** **Pets Hotel Associate** Pets Hotel Associate PetSmart Virginia Beach VA **Pets Hotel Associate** **Company:**...
  • 4/20/2024 12:00:00 AM
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Part Time Night Auditor
  • MCR Hotels
  • Hampton, VA
  • Part Time Night Auditor SpringHill Suites Hampton, 1997 Power Plant Parkway, Hampton, Virginia, United States of America...
  • 4/19/2024 12:00:00 AM
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Group Rooms Coordinator- Full Time
  • Norfolk Waterside Marriott
  • Norfolk, VA
  • The Group Rooms Coordinator provides the support and reservation assistance to group reservations with rooming lists and...
  • 4/19/2024 12:00:00 AM
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Houseperson
  • MCR Hotels
  • Norfolk, VA
  • Houseperson Residence Inn Norfolk, 227 West Brambleton Ave, Norfolk, Virginia, United States of America Req #5592 Thursd...
  • 4/19/2024 12:00:00 AM
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About Norfolk, Virginia

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Manager Assistant jobs
$52,536 to $73,361
Norfolk, Virginia area prices
were up 1.2% from a year ago
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What does a Hotel Manager Assistant do?

Hotel Manager Assistant in Dallas, TX
· Previous experience in the same or similar position in a 4/5 star hotel.
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Hotel Manager Assistant in Knoxville, TN
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Hotel Manager Assistant in Bakersfield, CA
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January 02, 2020