Hotel Manager Assistant jobs in Rochester, NY

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel Operations Assistant.

You will play a key role to ensure a great guest and colleague experience.  We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Hotel Operations Assistant, you will provide administrative support to the hotel and be the liaison between the Sales and Events Office and the hotel Operations Team

Your specific duties in this role will include:
• Prepare internal and external correspondence.
• Input guest profile information and Engineering information into Guestware software.
• Review and distribute weekly GSS/ESS reports to Management staff.
• Create and distribute daily "R" ways packet with relevant and accurate information.
• Create and distribute the "In the Know" form with relevant and accurate information.
• Provide HR support, i.e., logging and screening employment applications, preparing regret letters, checking references, filing, making copies, maintaining associate information boards, writing new associate announcements.
• Assist in developing and executing associate training classes and activities.
• Maintain a thorough knowledge of hotel staff, room locations, room rates, outlets, hours of operation, amenities and selling strategies.
• Create and log Hotel Certificates.
• Perform and document "It's in the Details" property walk throughs.
• Assist Sales & Events office by being contact for walk in guests interested in booking group rooms or events.
• Distribute reports and information from the Sales & Events office to the property Operations team.
• Transcribe and distribute minutes from weekly staff meetings to all Management.
• Maintain and order appropriate level of collateral.
• Deliver group room "gift bags".
• Perform Front Desk and Bell Attendant duties as needed.
• Assist in maintaining the cleanliness of the Executive office and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.  Report deficiencies.

 
Job Requirements

We are looking for a self-motivated Hotel Operations Assistant with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to establish rapport with guests and colleagues.

Specific qualifications for the role include:

• 6 months to 1 year related experience
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Maintain a valid Driver’s License from the state which you reside with no major violations
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Benefits

As a Hotel Operations Assistant with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation: $15.00 per hour 
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities