Hotel Manager Assistant jobs in Temple, TX

Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Hotel Manager Assistant jobs

H
Hotel Assistant General Manager
  • Hotel McCoy
  • College Station, TX FULL_TIME

  • In the role of Assistant General Manager, you will work closely and assist the Creative Manager and General Manager. This position will oversee all operational aspects of property and employee management, specifically the supervision of the overall operation of the hotel, with a priority focus on the front of the house operations, housekeeping, food/beverage, events and maintenance.

    Description

    We are deeply committed to the idea that travel is an experience and should be open to each and all. Hotel McCoy was designed to be equally welcoming to every person, regardless of identity, travel status, or budget - a holistic hotel experience beyond just a place to sleep. It is more like a microcosm, a place to connect with one’s self, the community, and the magic of travel.

    We reject the idea of target audiences, high room rates, and boredom. Instead, we designed a hotel that is equally hospitable to any person on any travel budget, so long as they are travelers at heart. True travelers are the ones who seek out culture, the people who visit a place not to leave their own footprint but to feel the heartbeat of their destination. These urban explorers want to dine with the locals, drink beer brewed in the city they visit, and take in the sites that are a bit off the traditional tourist path. Hotel McCoy travelers come from all over the world, all stages of life. Business travelers, family travelers, first-time travelers, and seasoned travels. All are welcome here!

    Come join the best team in College Station! We work hard, play hard, support one another, and cheer each other on! Come as you are and be a part of our work community.

    Hotel McCoy believes in Travel for ALL and our teams are made of the most passionate and caring individuals you could hope to work with. We take care of each other, our guests, and our properties to deliver one-of-a-kind experiences.

    Your Role
    In the role of Assistant General Manager, you will work closely and assist the Creative Manager and General Manager. This position will oversee all operational aspects of property and employee management, specifically the supervision of the overall operation of the hotel, with a priority focus on front-of-the-house operations, housekeeping, food/beverage, events, and maintenance.

    In this role, duties include but are not limited to inventory, ordering, maintenance, overall upkeep, budgeting, and labor cost management assistance, staffing supervision and compliance, upkeep and improving policies, executing decisions that maximize revenue generation and result in profits, and motivating training and retaining associates. Maintaining daily communications with General Manager and Creative Manager, and executing all duties required for the day-to-day management and oversight consistent with the expectations of Hotel McCoy.

    Responsibilities
    • Be onsite at Hotel McCoy regularly and as scheduled
    • Support the development and long-term strategic planning of all initiatives at the hotel
    • Recruit and hire staff who understand the Hotel McCoy brand of hospitality and are experienced in the field hired
    • Train staff to successfully perform guest service procedures in accordance with company culture and brand voice
    • Train staff to successfully handle guests who are dissatisfied
    • Motivate staff to improve, grow, and perform well. Maintain and assist General Manager in the development of programs to sustain positive employee satisfaction and employee retainment
    • Personally handle difficult situations involving dissatisfied guests. Attempt to resolve all issues of poor guest service before guests leave the property.
    • Assure total guest satisfaction and happiness, pre-stay, during stay, and post-stay.
    • Properly administer company policies and procedures for human resources management, personnel relations, and fair treatment of associates.
    • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics, and conflict of interest.
    • Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results through regular performance evaluations and reviews.
    • Conduct disciplinary actions when repetitive negative action or detrimental behavior occurs by staff members; per company policy with another management team member approve.
    • Maintain awareness of documentation needed and retained in employee files.
    • Assist or carry out employee terminations under the guidance of the General Manager and in accordance with Company policies.
    • Schedule staff hours and assign duties, responsibilities, and workstations in accordance with work requirements and expected occupancy.
    • Approve any and all schedule changes and coordinate coverage for absent employees and missed shifts.
    • Track and adjust labor in accordance with occupancy.
    • Understand the basic functions of each job description at the company
    • Assist in front desk duties, housekeeping duties, events, and property maintenance shifts when needed
    • Ensure all employees adhere to dress code policies for their scheduled shifts
    • Train and supervise workers in food preparation, and in service, sanitation, and safety procedures
    • Assures all FOH/bar employees complete state-specific liquor permits and health department training within two weeks of hire
    • Monitor employee and patron activities to ensure liquor regulations are obeyed
    • Observe and evaluate work procedures in order to ensure quality standards, and service and communicate the need for improvement to General Manager or Creative Director
    • Ensure a positive guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
    • Inspect rooms, property common areas, and grounds on a regular basis
    • Monitor compliance with health and fire regulations
    • Oversees preventative maintenance and works with the Maintenance department to upkeep property
    • Offer recommendations to management regarding improvements to the overall operation of the property
    • Check at least four random rooms daily for excellent housekeeping standards in accordance with company policy
    • Assist General Manager in developing a department-specific training program and handbook for new employees
    • Assist management in updating of the Company Handbook/Operating Procedures

    Inventory/Deposits/Accounting
    • Follow inventory standards and procedures to consistently conduct an accurate inventory
    • Maintain and check POS for accurate inventory and report excessive discrepancies to General Manager
    • Order and purchase equipment, supplies and ensure quality and timely delivery of services
    • Maintain accurate inventory of all beer, wine, N/A beverages, and snacks; ensure orders are made for sufficient stock at all times
    • Scan and e-file all vendor invoices, shipping receipts, and other receipts
    • Updating the Delivery Tracker
    • Track the number, type, and cost of items sold to determine which items may be unpopular or less profitable and report monthly to the General Manager
    • Oversees the cash drawer and reservations to ensure employees are fairly charging each guest and looks for discrepancies, shortages, and overages
    • Prepares, record, and take weekly deposits to the bank
    • Maintain adequate change in drawer and safe
    • Complete weekly tip report and distribute credit card tips to employees

    Guest Relations
    • Check personal @hotelmccoy email frequently each work day, within a 24-hour turnaround time (unless OOO).
    • Ensure all customer emails forwarded from “hello@hotelmccoy.com” general email account are answered within 12 hours.
    • Ensure all emails/text messages to the Front Desk are being handled and filed constantly throughout the day.
    • Oversees OTA messages and “Guest Feedback” reports. Ensure all messages are answered in a timely manner and all negative guest feedback is addressed directly and immediately.
    • Review Notes report each day to ensure media guests, special occasions, and room-add ons have been acknowledged and executed.
    • Make certain employees are utilizing the Room Notes.
    • Create and oversee tiered room blocks for events/weddings, etc.

    Operations
    • Work with the GM to ensure room availability is running efficiently
    • Oversee the ADA room usage and availability
    • Track and report pest issues to pest contractor; block rooms as needed
    • Communicate room and property maintenance issues with Maintenance Department; block rooms as needed.
    • Make sure rooms are being used regularly and do not become stagnant.
    • Monitors Hotel Tonight bookings and be certain they are entered
    • Supports overall marketing efforts and offers input and suggestions
    • Looks for and reports incorrect information on OTAs and external websites
    • Creates, maintains, and oversees checklists for all departments
    • Represents the company in a professional manner at all times
    • Responds to, assesses, and coordinates a response to property emergencies
    • Maintains an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
    • Attends relevant staff meetings
    • Assist the Creative Manager & General Manager in the facilitation of quarterly all-staff meetings
    • Attend leadership courses by the company and maintains company core values
    • Maintains a high level of cleanliness and safety in the work area
    • Ensure open lines of communication with staff, all departments, and upper management at all times via email, logs, meetings, etc., to ensure all needs of the hotel are met

    Qualifications
    • Education: Bachelor’s degree in Hotel/Restaurant Management, Business, Marketing, or equivalent experience or merit
    • Experience: 2-3 years of related experience
    • Passion: Interested & knowledgeable on trends in the travel and hotel industry

    Skills
    • Effective oral and written communication skills
    • Knowledge of a variety of computer software applications including GSuite & Slack
    • Good analytical skills and decision-making ability
    • Service oriented
    • Outstanding leadership qualities
    • Must be able to work independently and multi-task, prioritizing as appropriate
    • Excellent time management skills
    • Impeccable analytical skills, solution-based problem-solving and decision-making ability
    • Full, open availability to work a varied weekly schedule

    Additional Details
    • At Hotel McCoy, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
    • This job description is subject to change, the company reserves the right to revise as needed.

    Salary

    $38,000 - $40,000 per year

  • 2 Days Ago
Apply this Job
S
Hotel Assistant Manager
  • stayAPT Suites College Station
  • College Station, TX FULL_TIME
  • We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in cha...
  • 23 Days Ago
Apply this Job
C
Dual Hotel General Manager
  • CS Hotel Group
  • College Station, TX FULL_TIME
  • Responsibilities:- Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services- Ensure exceptional customer service is provided to guests t...
  • 22 Days Ago
Apply this Job
L
Events and Sales Manager
  • La Salle Hotel
  • Bryan, TX FULL_TIME
  • Exciting opportunity for an experienced Marriott Event Sales Person opening up The Tribute LaSalle Hotel in downtown Bryan, TX. The individual would reposition the LaSalle Hotel to be a premiere hotel...
  • 1 Month Ago
Apply this Job
P
Hvac maintenance technician
  • ParkLand Ventures, Inc. (MHP Manager LLC)
  • Temple, TX FULL_TIME
  • Do you have HVAC certification? Do you have some experience with property maintenance, or you're just handy with jobs that require some light carpentry, plumbing or electrical work? If so, we need you...
  • 18 Days Ago
Apply this Job
P
HVAC Maintenance Technician - Mobile Home Community
  • ParkLand Ventures, Inc. (MHP Manager LLC)
  • Temple, TX FULL_TIME
  • Do you have HVAC certification? Do you have some experience with property maintenance, or you're just handy with jobs that require some light carpentry, plumbing or electrical work? If so, we need you...
  • 22 Days Ago
Apply this Job
View All Hotel Manager Assistant Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Hotel Manager Assistant jobs found in Temple, TX area

M
Host- Foodrunner
  • Marriott International, Inc
  • Georgetown, TX
  • Job Number 24068335 Job Category Food and Beverage & Culinary Location Sheraton Austin Georgetown Hotel & Conference Cen...
  • 4/19/2024 12:00:00 AM
Apply this job
M
Restaurant Server
  • Marriott International, Inc
  • Georgetown, TX
  • Job Number 24068336 Job Category Food and Beverage & Culinary Location Sheraton Austin Georgetown Hotel & Conference Cen...
  • 4/19/2024 12:00:00 AM
Apply this job
M
Pool Server
  • Marriott International, Inc
  • Georgetown, TX
  • Additional Information Seasonal Job Number 24068344 Job Category Food and Beverage & Culinary Location Sheraton Austin G...
  • 4/19/2024 12:00:00 AM
Apply this job
F
Housekeeper
  • Fairfield Waco South
  • Woodway, TX
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 4/18/2024 12:00:00 AM
Apply this job
H
Restaurant Server
  • Hiring Now!
  • Georgetown, TX
  • Job Number 24059162 Job Category Food and Beverage & Culinary Location Sheraton Austin Georgetown Hotel & Conference Cen...
  • 4/18/2024 12:00:00 AM
Apply this job
S
Housekeeper
  • SpringHill Suites Waco
  • Waco, TX
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 4/17/2024 12:00:00 AM
Apply this job
E
Housekeeper
  • Extended Stay America Waco Woodway
  • Woodway, TX
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 4/15/2024 12:00:00 AM
Apply this job
H
Assistant General Manager Restaurant
  • Hospitality Pro Search
  • Georgetown, TX
  • Job Description Job Description Searching for Assistant General Restaurant Managers for Upbeat, Fun Seafood Restaurants ...
  • 4/15/2024 12:00:00 AM
Apply this job
View All Hotel Manager Assistant Jobs

About Temple, Texas

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Manager Assistant jobs
$50,361 to $70,323
Temple, Texas area prices
were up 1.2% from a year ago
View detail

What does a Hotel Manager Assistant do?

Hotel Manager Assistant in Dallas, TX
· Previous experience in the same or similar position in a 4/5 star hotel.
December 27, 2019
Hotel Manager Assistant in Knoxville, TN
Assists the General manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality.
January 04, 2020
Hotel Manager Assistant in Bakersfield, CA
Hyatt Place is designed to give guests a brand-new hotel experience.
January 02, 2020