Hotel General Manager in Training

Job Description

The Albany Marriott is seeking a candidate who is eager to learn, manage, and support hotel practices. This is a training position and the candidate will be under the direct supervision of our full-time General Manager. The candidate must be ready, willing, and able to transfer to another hotel location within the Columbia Sussex properties once training is complete.

Responsibilities:

• Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Actively promote the hotel and company in the community.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Represent company at various community organization meetings to promote hotels.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain on-going communication and collaboration with all associates.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel.

Requirements:

• 5 to 7 years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area.
• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.
• Team-building mentality.
• Proficiency in hotel management software and Microsoft Office.
• Flexibility to work weekends and holidays as needed.