Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. Additionally, Hotel Manager may require a bachelor's degree. Typically reports to top management. The Hotel Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Hotel Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
**Key Responsibilities:**
- Supervise and coordinate the activities of the front desk staff to deliver exceptional guest service.
- Train and mentor front desk personnel in hotel policies, procedures, and customer service best practices.
- Handle guest check-ins and check-outs efficiently while ensuring guest satisfaction.
- Resolve guest concerns or complaints promptly and professionally.
- Oversee room reservations, availability, and allocation in coordination with the housekeeping team.
- Maintain accurate records of guest accounts and perform daily financial transactions.
- Ensure the front desk area is always neat, organized, and equipped with necessary supplies.
- Communicate effectively with other departments to ensure a seamless guest experience.
- Implement and uphold safety and security protocols.
-Inspect Rooms if needed
-Oversea hotel Operations reporting directly to the General managerÂ
**Qualifications:**
- Previous experience in hotel front desk operations, with supervisory experience preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Flexibility to work in shifts, including weekends and holidays.
- High school diploma or equivalent; further education in hospitality or relevant field is a plus.
The ideal candidate can work a flexible schedule including weekends and nightsÂ
Source: Hospitality Online
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