Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. Additionally, Hotel Manager may require a bachelor's degree. Typically reports to top management. The Hotel Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Hotel Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Responsibilities:
- Assist the General Manager in overseeing daily hotel operations and ensuring exceptional guest experiences.
- Provide excellent guest relations and customer service, addressing any concerns or issues promptly and effectively.
- Assist with managing hotel staff, including training, scheduling, and performance evaluations.
- Collaborate with various departments, such as housekeeping, maintenance, and front desk, to ensure smooth operations.
- Assist with revenue management strategies to maximize profitability and achieve financial goals.
- Support human resources functions, including recruitment, onboarding, and employee relations.
- Assist with budgeting and financial planning to optimize resources and control costs.
- Maintain a strong knowledge of hotel policies, procedures, and industry trends.
- Demonstrate leadership skills by providing guidance and support to the hotel team.
Qualifications:
- Previous experience in the hotel industry or related field is preferred.
- Strong guest services skills with a focus on delivering exceptional customer experiences.
- Knowledge of revenue management principles and practices.
- Familiarity with human resources processes and best practices.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Proficiency in budgeting and financial analysis.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.
Job Type: Full-time
Pay: $44,000.00 - $50,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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