Hotel Manager jobs in Provo, UT

Description

The Gravity Haus Hotel General General Manager is responsible for managing the overall operation and presence of Gravity Haus within the location. This position is directly responsible for the operational integrity and financial performance of all activities on-premise at the Hotel. This includes hiring and sustaining colleagues, training, maintenance of the property, guest service, food and beverage oversight and overall financial performance. The General Manager is responsible for representing the hotel and Brand to all local business, industry and local government. The correct candidate must have a “can-do” approach and is responsible for the overall administration and success of operations. This position will oversee the entire team and will lead all on-property Dryland and Haus Quiver performance, manage community gatherings, and actively seek opportunities to grow the membership and promote additional amenities and services of Gravity Haus.

The General Manager will be held accountable for maintaining established costs and revenue targets in all areas of the hotel operation. Key Performance Indicators (KPIs) for this position include

General Manager will assist in driving local membership growth & retention, local add-ons of Haus Quiver, quality and local event development and overall employee/member/guest satisfaction.

The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multitasking are the norm. Exceptional attention to detail and first-class organizational skills are mandatory. We are seeking a positive, outgoing, resourceful, and meticulous General Manager who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop. Any Gravity Haus leader must believe in our core values and should have a passion for the outdoors, a commitment to bettering this planet, desire for enlightened hospitality, and a driving quest for amazing experiences.

That’s where YOU come in!

You are…

Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.

Detail oriented, organized and able to meet specific deadlines and prioritize your time.

Self-motivated, well organized, and goal-oriented.

• Organized! Organizational skills to manage multiple tasks, attention to detail, and the ability to prioritize in a changing environment while still meeting deadlines.
• A Go -Getter! A self-starter who takes initiative, highly reliable.
• Excellent Communicator! Strong verbal and written communication skills; interpersonal and follow-up skills.
• Self disciplined! Able to manage day-to-day responsibilities in a remote work environment.
• Professional! Polished and professional when dealing with members, prospective members, sponsors, and executive management.
• Dynamic! Ability to work independently and as part of a team.
• Flexible & Fluid! Able to adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events, appreciates opportunity to adjust and adapt with growing business.
• Fun! Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.
• Outdoor Enthusiast! A strong appreciation and interest in outdoor recreation, health, and wellness.

You have…

• Exceptional oral and written communication skills.
• Excellent organizational skills.
• Excellent time management and problem solving skills.
• A strong appreciation and interest in outdoor recreation, health, and wellness.
• A professional appearance, demeanor, and attitude.
• Strong financial acumen.
• Strong leadership skills.
• A proven track record of providing exceptional customer service.
• The ability to adapt roles, responsibilities, priorities, and schedules effortlessly.
• The ability to work as many hours as the business demands and be willing to maintain a flexible schedule, including nights, weekends and holidays.
• The ability to act independently.
• The skills & knowledge to deliver on profitability.

Creativity and think like an entrepreneur.

The ability to adapt to local culture and expectations, and immerse in the community.

Strong emotional Intelligence.

The ability to build strong relationships in the community.

The ability to react and adjust to the changing business environment and lead a team in ensuring efficient financial management of the business.

What You’ll Do

The Gravity Haus General Manager is responsible for performing and completing the following job functions to the highest standard:

• Monitor and review daily revenues, labor and monthly profit and loss statements, analyze results and take action where needed.
• Perform regular walks of the property to make note of deficiencies and ensure corrective action is taken.
• Drive topline and manage bottom line to maintain profitability and growth.
• Provide hands-on leadership to execute and direct all operations with special attention to fiscal responsibility and exceptional member/guest experiences.
• Assist in positioning, marketing and lead property revenue management strategy.
• Develop quality controls and KPIs quarterly and ensure all team members know and are supported to achieve.
• Meet with managers and line team members regularly.
• Monitor all standards to ensure they are enforced.
• Ensure you connect with your team and People and Culture regularly to review staffing needs, morale and disciplinary situations.
• Conduct weekly manager meetings to discuss challenges and opportunities as well as upcoming information and priorities.
• Control expenses responsibly.
• Ensure daily operational procedures are carried out consistently and to the standard of Gravity Haus.
• Actively look for ways to reduce waste and overall reduce the overall environmental impact of all operations.
• Manage oversight of project management for any construction or renovation projects.
• Oversight of all member benefits and programming relating to your location: Dryand, Haus Quiver,rHaus, Food & Beverage.
• Strategize, manage and grow group business.
• Work with partners and the internal marketing team to increase the opportunities for press coverage, social media influence, and other forms of paid and unpaid marketing.
• Exhibit strong communication throughout the guests, members and community partners.
• Ensure all accounting is timely and responsibly processed: vendor invoices, payroll, reimbursements, filing, copying, etc.
• Act as a professional leader of the business, culture, and community at all times.
• Assist in all areas of the operation on an as-needed basis.
• Be familiar with the entire Gravity Haus family of businesses.
• Form strong positive working relationships with management personnel.
• Performs other tasks as assigned by senior leadership.

Embrace the Gravity Haus core values of:

• Keep Growing!
• Bring Others Along!
• Create Powerful Moments!
• Be “All-In” Go the Distance!
• Make it Better than You Found It!

What We Can Offer You…

• Incentive Programs:
• Membership Referrals
• Employee Referrals
• Gravity Haus “All-In” Family Membership! Live the Gravity Haus lifestyle to the fullest with unlimited access to all of Gravity Haus for the whole family which includes:
• Hotel discounts!
• Dryland Fitness Access!
• Haus Quiver gear access (day of/space available)!
• Access to an amazing lineup of Haus planned events and experiences!
• Access to host and attend Gravity Haus Members-Only JoinMe events!
• Gravity Haus Team Member Discounts:
• As a Member of the Gravity Haus Team you will receive 40% off the following:
• Food & Non-alcoholic beverages (for you and one guest)
• Dryland Spa discounts (space available),
• Retail Discounts & “Shop The Haus”
• Discretionary Time Off
• Paid Personal/Vacation Time Off
• Paid Parental Leave
• Insurance Plans:
• Medical , Dental, Vision, Health Savings Account, Flexible Spending Account, Short-Term Disability, Long-Term Disability, Life Insurance, Supplemental Life Insurance, and more!
• 401K Retirement Savings Plan with Company Match
• Employee Assistance Program
• Complimentary Room Nights
• Ski pass or Wellness Bonus equivalent

People Leadership

Embrace the core values of Gravity Haus with your Team by…

Keep Growing! Evaluate, encourage, and teach Team members to improve and widen their knowledge by creating learning opportunities for future growth. Inspire and lead by example!

Bring Others Along! Make employment decisions including recruiting, interviewing, hiring, evaluating, and coaching and counseling team members as appropriate.

Create Powerful Moments! Encourage and recognize both personal and professional OKR’s (Objectives with Key Results) along with other milestones, consistently recognizing the value of each Team Member. Hold yourself to the same (or higher standard) let your team see your commitment to your own growth and theirs!

Be “All-In” Go the Distance! Ensure excellence in guest satisfaction through commitment to a "Do Whatever It Takes Attitude" and a hands-on, lead by example approach to management.

Make it Better than You Found It! Consistently look to improve processes and procedures, Team Member experiences and opportunities both within your Team and company-wide by working with the People & Culture Team.

Requirements

Education and Experience

• 7 years of experience in Hospitality Leadership.
• College degree preferred / work experience considered.
• Experience in a fast-paced environment.
• Must be proficient with MS Office/Google equivalent products.

Physical Requirements

• Dynamic work environment consisting of prolonged periods of sitting/computer work in addition to periods on your feet, walking the property, stairwells, and perimeters of the property.
• Variable schedule consisting of nights, weekends, holidays as needed.