Hotel Manager jobs in Raleigh, NC

Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for hospitality and excellent customer service skills, we would love to hear from you.

Responsibilities:
- Manage all aspects of the front desk operations, including guest check-in/check-out, reservations, and inquiries
- Provide exceptional guest service by addressing guest concerns or issues in a timely and professional manner
- Train and supervise front desk staff to ensure high-quality service delivery
- Maintain accurate records of guest information, reservations, and transactions
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Handle cash transactions and maintain proper cash handling procedures
- Assist with night audit duties as needed
- Ensure compliance with hotel policies and procedures
- Handle phone calls and inquiries with professionalism and efficiency
- Multilingual skills are a plus

Skills:
- Strong guest relations skills with the ability to provide excellent customer service
- Proficient in front desk operations, including check-in/check-out procedures, reservations management, and phone systems
- Excellent communication skills, both verbal and written
- Ability to handle difficult situations with tact and diplomacy
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of night audit procedures is preferred
- Experience in the hospitality industry is a plus

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about delivering exceptional guest experiences and have the required skills, we encourage you to apply for this position.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Durham, NC 27705: Relocate before starting work (Required)

Work Location: In person