Hotel Resident Manager jobs in Albany, NY

The Albany Marriott is seeking a candidate who is eager to learn, manage, and support hotel practices. This is a training position and the candidate will be under the direct supervision of our full-time General Manager. The candidate must be ready, willing, and able to transfer to another hotel location within the Columbia Sussex properties once training is complete.

Job Responsibilities

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Actively promote the hotel and company in the community.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Represent company at various community organization meetings to promote hotels.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain on-going communication and collaboration with all associates.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel.

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability.

Specific qualifications for the role include:

• 3 to 5 years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area
• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Team-building mentality

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Weekends as needed

Experience:

• Supervising: 3 years (Required)

Work Location: In person