Hotel Resident Manager jobs in Allentown, PA

**Key Responsibilities:**

- Supervise and coordinate the activities of the front desk staff to deliver exceptional guest service.

- Train and mentor front desk personnel in hotel policies, procedures, and customer service best practices.

- Handle guest check-ins and check-outs efficiently while ensuring guest satisfaction.

- Resolve guest concerns or complaints promptly and professionally.

- Oversee room reservations, availability, and allocation in coordination with the housekeeping team.

- Maintain accurate records of guest accounts and perform daily financial transactions.

- Ensure the front desk area is always neat, organized, and equipped with necessary supplies.

- Communicate effectively with other departments to ensure a seamless guest experience.

- Implement and uphold safety and security protocols.

-Inspect Rooms if needed

-Oversea hotel Operations reporting directly to the General manager 

**Qualifications:**

- Previous experience in hotel front desk operations, with supervisory experience preferred.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proficiency in hotel management software and Microsoft Office Suite.

- Flexibility to work in shifts, including weekends and holidays.

- High school diploma or equivalent; further education in hospitality or relevant field is a plus.

The ideal candidate can work a flexible schedule including weekends and nights 

Source: Hospitality Online