Hotel Resident Manager jobs in Austin, TX

About our Company:

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.

Hotel Magdalena is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Austin Motel, Hotel Magdalena, Carpenter Hotel, Fair Market, and Jo’s Coffee in Austin; Hotel Havana and Ocho in San Antonio; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico; Shady Villa Hotel in Salado, Texas; and Hotel Genevieve in Louisville, Kentucky (opening 2023).

We're looking for:

Hotel Magdalena is looking for a dynamic and empathetic leader to oversee all aspects of operations at our gorgeous property just off South Congress, in the heart of Austin!

The General Manager (GM) directs and coordinates activities in the day-to-day operations of the hotel. This includes but is not limited to the activities of the Front Office, Food and Beverage, Housekeeping, Maintenance, and Administrative departments. The GM is responsible for keeping the hotel efficient and profitable, and setting standards for employee performance and guest service.

The General Manager has the responsibility of developing and maintaining the hotel’s culture, values and reputation in the public eye, as well as with all staff, guests, vendors and partners. General Managers must promote the Bunkhouse Vision and Core Values in all actions and decisions and are accountable to the overall team.

Knowledge, Skills, and Abilities:

• Five (5) years of experience in hospitality or service industry at executive management level
• Food and Beverage Experience
• Ability to communicate in English effectively
• Proven financial management skills
• Experience with performance management
• Project management experience
• Knowledge of quality construction techniques and standards
• Business Acumen
• Excellent verbal and written communication skills
• Bachelor's Degree from an accredited four-year college or university in related or closely related field; or any equivalent combination of education and experience
• Ethical Conduct
• Servant Leadership mindset
• Computer Proficiency: Microsoft Office
• Internal and external customer service expertise
• Eye for detail

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Responsibilities:

Administrative:

• Accountable for appropriate administration and controls involving operating and bank accounts
• Accountable for the timely completion of any projects as requested
• Comply with Bunkhouse purchasing and invoice procedures
• Comply with Bunkhouse invoice procedures
• Coordinate contract services relevant to specific area of responsibility
• Develop a continuous five-year capital improvement plan for operations

Communications:

• Attend all relevant meetings
• Communicate and interact with each employee, guest, investors and Bunkhouse Management team members with courtesy, dignity and respect while maintaining a consistent professional demeanor
• Ensure all calls are answered in a courteous and professional manner
• Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
• Initiate and maintain effective positive communication between guests and personnel

Personnel:

• Responsible for interviewing, selecting, training, guiding and managing personnel
• Ensure Bunkhouse recruiting and onboarding procedures are adhered to
• Ensure all employees are in appropriate uniform and attire for their scheduled shift
• Maintain an increased awareness of safety issues
• Maintain and monitor effective personnel relations in a supportive, confidential environment

Operations:

• Ensure that all staff is delivering the levels of service in accordance with the Bunkhouse standard operating procedures
• Have a thorough understanding involving the maintenance of the property
• Maintain property exteriors and public spaces and conduct daily inspections
• Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
• Oversee project completion for preventative maintenance, deep cleaning and special projects, work with general contractor, ownership and architect to oversee and direct the hotel’s master plan

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.