Hotel Resident Manager jobs in Boca Raton, FL

This position is designed to help manage, coordinate, and execute all details and aspects related to the hotels virtual sales including but not limited to online presence on brand and vanity websites, third party sites, as well as social media channels such as Facebook, Instagram and possibly TikTok. The Marketing Sales Manager assures that all marketing materials both in print and digital form meet the branding standards of The Ben and provide uniform messaging about the hotel, services and target customer.

• Maintains and refines brand-voice across all marketing channels.
• Plans, drafts, and develops organic content to use across all social media channels for the hotel, F&B outlets, and events based on hotel needs and seasonality. This includes photography, video, and written content.
• Writes and publishes regular, engaging content, compelling social campaigns, posts, and other content across Facebook, Instagram, and TikTok.
• Manages monthly content calendar with assistance from Corporate Marketing and Public Relations team (PR)—as needed.
• Manages paid social marketing development, strategy, execution, and reporting, using existing marketing AD budget.
• Works with PR team to manage inquiries from the public, the press, and related organizations.
• Works alongside PR team to manage on-site media and influencer stays, to curate The Ben brand experience.
• Builds and fosters relationships with influencers that support The Ben brand.
• Develops and maintains relationships with local community, businesses, and organizations to generate marketing opportunities.
• Tracks, analyzes, and reports all media coverage for hotel and restaurant outlets on a monthly basis.
• Organizes and executes individual site visits and group FAM press trips including itineraries and travel schedules.
• Works with website agency to update and maintain website information (incl. new menus, upcoming events, special packages, amenity changes, etc.).
• Plans, drafts, and executes email campaigns, including reporting on KPIs (e.g., clicks; CTR; revenue; room nights).
• Proactively monitors, engages, and communicates with our audience, responding to comments, reviews, complaints, inquiries, and concerns in a timely manner.
• Identifies new social media opportunities and maximizes existing opportunities.
• Maintains weekly and monthly reporting on all marketing activities.
• Supports hotel team with on-site promotions and events: This may include nights and weekends (photography, coverage).
• Assists with coordination and execution of repeat and one-off events.
• Develops, plans, and executes monthly, quarterly, and holiday promotional photo shoots and ad hoc promotional campaigns.
• Other duties from time to time as assigned by General Manager, Director of Sales and hotel’s PR company.

Job Type: Full-time

Pay: From $28.84 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• West Palm Beach, FL 33401: Relocate before starting work (Required)

Work Location: In person