Hotel Resident Manager jobs in Boston, MA

Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Hotel Resident Manager jobs

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Hotel Manager
  • The Langham
  • Boston, MA FULL_TIME

  • Job Summary

    .
    PRIMARY OBJECTIVE OF POSITION:
    Assist the Managing Director in managing the entire hotel operations. Communicate the Company direction and goals to the colleagues and motivate the team to achieve best possible level of profitability.
    RESPONSIBILITIES AND JOB DUTIES:
    • Provide leadership and support to the hotel operational and non-operational departments.
    • Provide inspirational expertise and innovative ideas to all colleagues
    • Act with integrity, including being honest and candid while still maintaining the confidentiality of information where required or consistent with company’s policy.
    • Assume responsibility for the day to day running of the hotel
    • Spearhead the on-going evaluation and implementation of all Forbes 5 Star standards
    • Assume responsibility for the safety & security of all hotel guests & colleagues.
    • Observe both the form and spirit of laws and governmental rules and regulations, accounting standard and company policy.
    • Provide Managing Director with constant feedback on operational and guest issues
    • In absence of Managing Director assume his/her responsibilities.
    • Is an active member of the Executive Committee
    • Constantly seeks new procedures, methods and policies, which could improve business results and servicing at all operational departments.
    • Anticipate business and operations needs of the outlets. To discuss and participate with the Managing Director and Director of Sales & Marketing to develop strategic marketing plans for the hotel.
    • Assist and provide guidance in setting financial objectives, operating & capital budgets with the respective department heads.
    • Supervise and coach the function heads of Rooms Division and Food & Beverage. Oversee managers, colleagues, facilities, sales and costs to ensure maximum departmental profit is achieved.
    • To be aware of the financial aspects of the Sales & Marketing Department for day to day operations.
    • Control Operating expenses, payroll and staffing levels through planning of needs and review of purchase orders and labor productivity standards for day to day operations.
    • Attend department heads meeting and other meetings for future planning.
    • Conduct daily briefings and monthly meetings to monitor the operations, service standards, as well as review general business performance with monthly KPI reviews with all departments.
    • Visits all departments daily and observes routine activities. Responsible for the smooth running of day-to-day rooms or/and F&B functions of the hotel.
    • Conduct quality checks with regards to the Room, Public Area and F&B outlets.
    • Review the daily financial performance and attend to all matters pertaining to the well-being and efficient operation of the hotel on a daily operational basis.
    • Keep the Managing Director well informed of daily happenings.
    • Work closely with other departments to ensure groups and special functions are handled smoothly.
    • Constantly keep Managing Director informed of colleague problems, guest complaints and any emergencies such as fire and death.
    • Review, design and constantly develop better service procedures and work flows of all operating departments on a continuous basis. Ensure the successful implementation of all company and departmental procedures and work flows. Lead the teams to ensure the highest quality of service and production at all times.
    • Perform regular inspection of rooms, public areas and F&B outlets including function spaces to ensure the areas attaining a high standard of maintenance
    • Compare the service quality with other competitive hotels and inspire the section heads to create appropriate recommendations.
    • Ensure corporate policy and internal department procedures are always applied.
    • Motivate the department heads, section heads and colleagues in providing personalized service to guests so as to gain an advantage over other hotels in the same category with “Memorable Service techniques and services.”
    • Control and analyze, on an on-going basis, in order to optimize the following:
    o Mystery shop reports
    o Quantity requirements of Rooms FF&E
    o Quality levels of product and service in Rooms, Food & Beverage Department and the minor operating departments
    o Quality League practices and to use the Langham Logic for key improvement programs
    o Guest satisfaction index review
    o Merchandising and marketing within the operations to support such activities
    o Operating costs
    o Sustainability programs
    • Conduct performance appraisals with the key Department heads and manage their performance.
    • Identify the strengths and weaknesses of respective Department heads. Develop their full potential to achieve the Company’s goals.
    • Co-ordinate with the Director of Human Resources to conduct such functions as interviewing, hiring, colleague orientation, performance appraisal, coaching, counseling to ensure appropriate staffing and productivity.
    • Co-ordinate with the Director of Human Resources in order to develop and implement formal training plans for all the operational departments as to improve or even examine all possible standards of operations based on relevant surveys such as guest service surveys.
    • Monitor the Security Manager to ensure a secure environment for both guests and colleagues.
    • Ensure all Occupational Health & Safety measures are in place. Review and monitor the well-being of the guests and colleagues.
    • Greet VIP guests and regular guests to promote the hotel’s goodwill.
    The above job description may be amended from time to time with mutual agreement and you may be need to perform any duties assigned by the Management as deemed necessary


    Requirement

    .
    PHYSICAL DEMANDS:
    • Activities include talking, hearing, seeing, feeling, holding, grasping and reaching. Walking and standing are required only occasionally. Lifting 10 pounds, maximum and occasionally lifting and carrying such articles.
    • Requires coordinating skills sufficient to determine the time place and sequence of operations or actions.
    SPECIAL SKILLS REQUIRED:
    • High-level market awareness with entrepreneurial mind.
    • Prompt and systematic decision-making skills with analytical power.
    • Strong leadership skills in quality hotel operations.
    • Independent & ability to work under pressure.
    • Good delegation & interpersonal skills. Strong yield management skills and ability to instill those in others.
    EDUCATION REQUIRED:
    Any combination of education, training and experience that provides the required knowledge, skills and abilities necessary to perform duties of the position.
    REQUIRED:
    • At least 10–15 years of hotel experience, with a minimum of 8-10 years in senior managerial positions.
    • International hotel group work experience in deluxe properties.
    • Experience in same position is preferred or previously at an Executive Committee level in a luxury property for a minimum of five years.
    • Prior food & beverage management experience is preferred.
    • University or post-graduate diploma or equivalent professional hotel training is required.


    Terms of employment

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    Full time
  • 24 Days Ago
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Operations Manager
  • The Hotel Salem
  • Salem, MA FULL_TIME
  • The Hotel Salem in Salem, MA is seeking an experienced and dedicated Manager to join our dynamic and vibrant property. We are looking for someone who is as comfortable stirring up a cocktail at the ba...
  • 17 Days Ago
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Restaurant manager
  • The Charles Hotel
  • Cambridge, MA FULL_TIME
  • Job Summary Join our team! The Charles Hotel, a luxury 4 diamond hotel located near Harvard Square in Cambridge, MA, is seeking a Restaurant Manager for Henrietta's Table, our award-winning restaurant...
  • Just Posted
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Banquet Manager
  • Seaport Hotel
  • Boston, MA FULL_TIME
  • Banquet Manager Seaport Hotel Scope of Position This position is responsible for the management of all aspects of the Banquet Department functions, in accordance with hotel standards. Directs, impleme...
  • 12 Days Ago
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Regattabar Manager
  • Charles Hotel
  • Cambridge, MA FULL_TIME
  • Job Summary In this role as Regattabar Manager, you must have a track record of success in Jazz Club or Restaurant Management and a focus on quality and guest service. Regattabar opened on January 29,...
  • 16 Days Ago
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Catering Sales Manager
  • Charles Hotel
  • Cambridge, MA FULL_TIME
  • Job Summary You’re a careful listener who “gets” the client’s event needs at first telling. For those unsure of their needs, your experience enables skillful guidance known to eclipse expectations. Yo...
  • 20 Days Ago
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0 Hotel Resident Manager jobs found in Boston, MA area

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Assistant Residential Manager 2 - Department 313
  • Bridgewell
  • Beverly, MA
  • Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with...
  • 4/26/2024 12:00:00 AM
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ASSISTANT RESIDENCE MANAGER
  • League School for Autism
  • East Walpole, MA
  • Job Description Job Description League School for Autism is an award-winning, year-round program dedicated to the educat...
  • 4/25/2024 12:00:00 AM
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Licensed Practical Nurse (L.P.N.) - Department 774
  • Bridgewell
  • Lynn, MA
  • Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with...
  • 4/25/2024 12:00:00 AM
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Assistant Property Manager/Resident Services Coordinator
  • Maloney Properties, Inc.
  • Boston, MA
  • Interfaith Apartments consists of 69 units of family scattered housing in Boston, MA. The Assistant Property Manager/ Re...
  • 4/24/2024 12:00:00 AM
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Assistant Property Manager/ Resident Services Coordinator
  • Housing Management Resources
  • Lynn, MA
  • Assistant Property Manager/Resident Services Coordinator, you will work closely with the Property Manager to ensure all ...
  • 4/23/2024 12:00:00 AM
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Assistant Residential Manager 2 - Department 385
  • Bridgewell
  • Swampscott, MA
  • Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with...
  • 4/23/2024 12:00:00 AM
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Assistant Property Manager
  • Willow Bridge Property Company
  • Wellesley Hills, MA
  • Overview: If you love making people feel at home, youll love working at Willow Bridge Property Company. Whether youre ju...
  • 4/23/2024 12:00:00 AM
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Assistant Residential Manager 2 - Department 319
  • Bridgewell
  • Saugus, MA
  • Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with...
  • 4/22/2024 12:00:00 AM
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About Boston, Massachusetts

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Resident Manager jobs
$70,768 to $132,205
Boston, Massachusetts area prices
were up 2.5% from a year ago
View detail

What does a Hotel Resident Manager do?

Hotel Resident Manager in Chico, CA
Hotel resident managers are responsible for the efficient running of hotels and lodgings.
February 16, 2020
Hotel Resident Manager in Gainesville, FL
By supervising staff and overseeing operations, they aim to ensure that the hotel maximizes customer satisfaction, revenue and profitability.
January 27, 2020
Hotel Resident Manager in Ogden, UT
A bachelor’s degree in hospitality or hotel management is important for resident managers planning to work in large hotels, according to the U.S.
January 01, 2020