Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Title:
Hotel Manager
Location:
Grand Portage Lodge
Closing Date:
When Filled
Wage Range:
Negotiable
Supervisor:
Enterprise Administrator
Description:
The Hotel Manager manages the hotel and Hollow Rock Resort to ensure efficient and profitable operations. The Manager is responsible for the overall direction, coordination, and evaluation of these units. He/she will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. He/she is responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in respective areas.
Education:
High school diploma or general education degree; or two to four years related experience and/or training; or equivalent combination of education and experience.
Qualifications:
Customer service skills, ability to maintain confidentiality, considerable knowledge of office practices and procedures, ability to use good judgment and tact when dealing with issues or the public, and the ability handle multiple priorities.
Grand Portage requires a background check and pre-employment drug and alcohol testing for all positions. American Indian Preference will apply.
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