Hotel Resident Manager jobs in Fairbanks, AK

Job Description

About US

Our vision is to: Share Alaska with the world. Our mission is to: Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska

Our Core values: Be Legendary, Be Honorable, Be One Team.

We own and operate several restaurants, hotels, and brewers in Anchorage and Denali National Park. Link to our website:

We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values.

Job Summary:
We are seeking a Front Desk Hourly Manager to oversee the operations and staff of our front desk area. This individual will be responsible for ensuring exceptional customer service and efficiency in guest check-ins and check-outs. The Front Desk Hourly Manager will also handle guest inquiries, resolve issues, and maintain a positive and welcoming atmosphere in the lobby.

Qualifications:

• High school diploma or equivalent required; degree in hospitality management or related field preferred
• Prior experience in a front desk or customer service role
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Proficient in computer systems and software, including hotel management software
• Exceptional interpersonal skills and ability to handle difficult situations with professionalism and courtesy
• Detail-oriented and able to manage multiple tasks simultaneously
• Flexible schedule, including weekends, evenings, and holidays

Responsibilities:

• Oversee daily operations of the front desk area, ensuring smooth and efficient check-in and check-out processes
• Train and supervise front desk staff, providing guidance and support as needed
• Foster a positive and welcoming environment for guests, ensuring excellent customer service is consistently delivered
• Handle guest inquiries, complaints, and requests in a timely manner, ensuring prompt resolution and guest satisfaction
• Maintain accurate records, including guest accounts and reservation details
• Assist in the development and implementation of front desk policies and procedures
• Monitor and maintain inventory of supplies and equipment necessary for front desk operations
• Collaborate with other hotel departments to ensure a seamless guest experience
• Stay up-to-date with industry trends and changes in regulations related to front desk operations

We are looking for a dedicated and experienced Front Desk Hourly Manager who is committed to providing exceptional customer service. If you have strong leadership skills, attention to detail, and enjoy working in a fast-paced hospitality environment, we encourage you to apply.

AAP/EEO Statement

Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Northern Hospitality Group and its affiliates are equal opportunity employers.