Hotel Resident Manager jobs in Honolulu, HI

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Discover the essence of Maui at Fairmont Kea Lani, Hawai'i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

Area Leisure Sales Manager

As a key player in the Area Leisure Sales Team, you will have an active role in attracting individual travelers, couples and families looking for experiential travel. You will be assisting in the development of packages and promotions that appeal to the leisure market, often working with travel agents, tour operators and online travel platforms.

As the Area Leisure Sales Manager, Hawaii you will oversee the Leisure Sales revenue production for all individually assigned and shared travel market segments/accounts (ex; wholesale leisure, travel agencies, consortia, local and national corporate, discount packages) for Fairmont Kea Lani, Maui and Fairmont Orchid, Hawaii Island.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid 'ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) Coverage is available for your 'ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don't just live in the moment - own your moment with 15 paid holiday/personal days per year 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties Friends & Family rates (5,000 hotels worldwide)*
• Complimentary meals in our employee dining facility

What you will be doing:

• Exceeds sales goals as well as segment goals on a monthly, quarterly and yearly basis for Fairmont Kea Lani and Fairmont Orchid
• Identify and solicit prospective customers and new business through via personalized action plan preparation
• Keep accurate records of potential customers and follow through on all potential business.
• Negotiate consortia and wholesale leisure promotions within established parameters.
• Develop and maintain ongoing relationships with key customers, industry leaders and Global Sales Offices.
• Make local / regionals sales calls and attend industry events and tradeshows representing each property.
• Coordinate and/or participate in sites and FAMs as scheduled or required for each property.
• Plan & Schedule effective business trips and appointments within assigned markets.
• Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
• Prepare sales activity plans and production reports as required by the Directors of Sales & Marketing (Fairmont Kea Lani & Fairmont Orchid).
• Build, plan and execute marketing and promotion plan for assigned accounts at each property.
• Provide all necessary contractual information for reservations & revenue management team to properly load rates for all key accounts.
• Actively participate in RevMax meetings with each property.
• Collect market and competitive intelligence to assess and implement rate strategies to achieve short and long term goals.
• Manage marketing opportunities available with assigned accounts/segments, and work with each property's marketing department to ensure timely fulfillment within budgeted expense guideline.
• Support any and all leisure sales team efforts to include training, development and collaborating with team on overall strategy, account management and goals.
• Be a resource to Operations teams to both relay guest information as well as be the contact for travel advisors.

Your experience and skills include:

• Bachelor's degree in Hotel Management, Accounting, Finance, Mathematics, or Business Management preferred
• Minimum of two (2) years' experience, preferably in a luxury resort
• Must be a clear communicator, able to confidentially interact with VIPs and Senior Executives
• Must be computer literate and proficient in MS office and be able to fully utilize Opera (PMS) is highly preferred
• Fluent in English with strong verbal and written communication skills.
• Capable of effective communication across various organizational levels.
• Service-oriented mindset for effective communication with individuals at all levels, both internally and externally.
• Exceptional analytical skills with meticulous attention to detail.
• Proficient in utilizing various analytical tools for data-driven decision-making.
• Highly developed computer skills with proficiency in Microsoft Office365 applications (Excel, PowerPoint, Word, Outlook).
• Strong organizational abilities, capable of multitasking and meeting deadlines in a fast-paced environment.
• Ability to work independently, prioritize tasks, and seek clarification when needed for efficient assignment completion.
• Proficient in PMS system, with a preference for Opera.
• Dynamic, can-do attitude with proven interpersonal and problem-solving abilities.
• Maintains a professional working environment and fosters a positive, supportive, team-based approach to achieve short and long-term organizational goals.
• Must be available to travel and work flexible hours and days
• Valid Driver's License

Salary Range: $86,000 - $91,000 USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits!

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