Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
RESPONSIBILITIES:
§ Facilitates the daily maintenance operation throughout the properties managed by the Company. Conducts regular walk-throughs and visually assesses the safe and efficient maintenance and operation of the physical structure of the hotel, restaurants, and all banquet/private dining spaces including all mechanical, electrical, HVAC systems and any other related equipment.
§ Monitors properties throughout the year through detailed property walks/checklists to ensure budgeted and emergency capital needs are met.
§ Informs the General Manager and Company department heads on a regular basis regarding the specific and overall condition of the building structures, related systems and equipment, offering prudent, cost effective proposals for maintaining these systems or improving safety.
§ Develops and oversees the preventative maintenance process and manages the repair work order process. Ensures all work orders are processed in an efficient, priority-oriented manner.
§ Implements and manages procedures and practices that ensure quality assurance for work performed by Company maintenance teams, as well as outside vendors.
§ Serves as a Project Manager of all major projects, including routine maintenance, repairs, replacements, renovations and capital improvement projects. Ensures all projects are completed on time and according to specifications. Reports on progress on a regular basis to Senior Leadership of the Company.
§ Ensures that there is an adequate inventory of parts, supplies, tools and materials available through effective ordering. Orders supplies in accordance with prepared budget.
§ Advises General Manager and President of new developments which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations.
§ Serves on the Company Safety Committee. Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner. Be aware of hazardous areas. Works to ensure the safety of our guests and associates. Strictly enforces safety procedures.
§ Assists with bidding out projects to multiple vendors and getting competitive quotes.
§ Implements Company guidelines on preservation of historic structures and assets.
§ Provides training to property leadership in all areas related to engineering.
§ Manages maintenance staff while maintaining the integrity of facilities and systems.
§ Additional duties on request by the General Manager. On occasion, may be asked to perform functions of a higher or lower skill.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
§ Ability to communicate and cooperate positively with peers and supervisor.§ Ability to keep accurate accounts of all parts and equipment orders.§ Strong project management skills/ability to create processes/keep deadlines.§ Ability to read and translate blueprints, electrical diagrams and schedules.§ Knowledge of codes and specifications. Ability to research and learn regulatory requirements.§ Knowledge of general work safety practices.§ Knowledge in operation of power tools and maintenance equipment. § Must have a valid driver’s license.
PHYSICAL REQUIREMENTS
§ Able to remain mobile, walk and stand during entire shift. Ability to lift up to 60l lbs.§ Able to work the majority of a shift outdoors in all weather as the business dictates.§ Able to use a computer and sit for extended periods of time.§ Continually reaches, bends, lifts, carries, stoops and wipes during entire shift§ Able to work a varied schedule including holidays, weekends and nights as the Business dictates.
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