Hotel Resident Manager jobs in Norfolk, VA

Job Description

• Evening and long hours, sometime required including weekends and holidays.
• Ability to move, walk, and patrol constantly the property grounds throughout the shift (up to 8 hours), this is not a desk job.

• Be visible in the hotel lobby and other public areas, particularly during busy times
• Monitor the activities of the entire hotel by conducting walk through of the entire property in and out
• Ensure that all guest complaints are handled promptly and completely
• Complete and submit nightly manager on duty report after shift is completed
• Ensure the F&B operation is adequately staffed and following proper procedures
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle any management issues or emergencies that arise, record them as required, and remediate as required
• Manage room inventory to ensure proper room types are assigned and maximize our rate strategies

• COVID-19 vaccination required
• A minimum of 3 years of Front Office supervisory experience in the hotel sector
• Current knowledge of health, safety, and security procedures
• Calm, efficient, quick thinker and has the ability to work well under pressure
• Excellent inter-personal and communication skills
• Proficiency with Microsoft Word, Excel, and Outlook computer programs
• A passion for delivering exceptional levels of guest service

ADDITIONAL DETAILS:

Benefits:

• Medical, Dental, Vision & life insurance
• 401(k) with company match
• Hotel discount
• Holiday pay - Vacation pay
• Training and development, Opportunity for growth and Much More!

Salary: Excellent pay based on Experience

Accommodation: No

Management Position: Yes

Entry Level Position: No