Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Who says you can’t choose your family?
We believe in exceeding our employees’ expectations by treating them like family and acknowledging them as our most valuable assets. We can’t operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.
What’s in it for you?
The opportunity to use the sum of your life’s experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation, and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing, you’ll feel proud to be a part of every day?
Employee Benefits:
OUR MISSION:
“Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.”
Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience. The purpose of the Front Office Manager is to ensure smooth operations of the hotel by having direct responsibility for front office and hospitality staff, including scheduling and ensuring guest satisfaction is a priority and maintained in accordance with hotel standards.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
OTHER DUTIES AND RESPONSIBILITIES:
NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):
REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):
§ Must be 18 years of age or older
§ Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
§ Knowledge of economic and accounting principles and practices, banking, and the analysis and reporting of financial data
§ Excellent oral and written communication skills
§ Expert computer skills, ability to compose and create reports, letters, memos, and procedures
§ Mature judgment and professionalism in handling all matters
§ Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
§ Ability to read and understand information and ideas presented in writing
§ Excellent math skills
§ Excellent organization and problem-solving skills
§ Knowledge of InfoGenesis software recommended, but not required
Types of decisions this employee is authorized to make:
Types of decisions that this employee should seek approval before implementing:
§ Overspending the budget
§ Ordering supplies from a vendor
§ Signing vendor contracts
§ Writing petty cash checks
§ Termination of employment for any member of the staff
§ Any other decisions outside normal practice guidelines
WORKING CONDITIONS AND PHYSICAL EFFORT:
§ Work is normally performed in a typical interior hotel, restaurant/bar/casino work environment
§ Noise level is moderate to high
§ Limited exposure to physical risk
§ Moderate physical effort required
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