Hotel Resident Manager jobs in Petersburg, VA

Appplicants without Previous Hotel Experience will not be considered. Must have experience in CHOICE, HILTON AND/OR WYNDHAM

Duties - Assist the hotel manager in overseeing daily operations and ensuring smooth functioning of the hotel - Provide excellent customer service to guests, addressing their needs and resolving any issues that may arise - Conduct night audits to ensure accuracy of financial transactions and prepare reports for management - Supervise front desk staff, ensuring they are properly trained and providing exceptional service to guests - Handle guest relations, including responding to inquiries, complaints, and requests in a timely and professional manner - Maintain a high standard of cleanliness and organization throughout the hotel - Assist with managing inventory, ordering supplies, and controlling costs - Collaborate with other departments to ensure efficient coordination and communication

Experience - Previous experience in the hospitality industry, preferably in a supervisory or management role - Strong customer service skills with a focus on guest satisfaction - Knowledge of hotel operations and procedures, including front desk operations and night audit processes - Excellent phone etiquette and communication skills - Ability to handle guest relations effectively, resolving conflicts and ensuring a positive experience for all guests - Multilingual skills are a plus, as it allows for effective communication with a diverse range of guests - Strong leadership abilities, with the capacity to supervise and motivate a team - Proficient in using hotel management software and other relevant computer programs Please note that this is not an exhaustive list of duties or requirements. The Assistant Hotel Manager may be required to perform additional tasks as needed.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Morning shift
• Weekends as needed

Work Location: In person