Hotel Resident Manager jobs in Reno, NV

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

Whether they’re traveling near or far, our guests know when they stay at a TA hotel, they’ll be met by welcoming team members who deliver an outstanding guest experience. The Hotel Manager is a key member of the hotel team responsible for leading/supervising the hotel staff and managing the day-to-day operations of the hotel through the verification and analysis of guest satisfaction systems and financial reports. They will provide guests with an accommodating experience by coordinating amenities and responding to the guest’s needs. The Hotel Manager ensures we are returning every traveler to the road better than they came!

• Work in a fun, trusting environment focused on great customer service
• Serve each guest courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
• Manage the day-to-day operations of the hotel through the verification and analysis of guest satisfaction systems and financial reports. Conduct ongoing evaluations and investigate complaints
• Prepare financial reports for management that explain operational effectiveness, trends and variances
• Assist in the development of long and short-range financial objectives consistent with the Company’s expectations
• Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
• Recruit, hire, train and retain high-quality team members according and create a culture where team members feel respected and recognized for their achievements
• Help guests check into their rooms and coordinate room reservations
• Provide information to guests about room rates, housekeeping schedules, what services the hotel offers, the various amenities, etc.
• Process transactions of customers on a point-of-sale (POS) register; maintain a clean desk/office area
• Know and follow safety guidelines and report potentially unsafe situations caused by team members and customers
• Perform other job-related duties as assigned

What we’d like to see:

• A dedicated individual who works well with others and is excited to be part of our team!
• 3 years of hotel management experience preferred
• Basic computer/POS knowledge required
• Cash handling skills required
• Excellent customer service and communication skills
• Ability to work flexible hours including nights, weekends and some holidays

With us, you’ll enjoy:

• Medical, dental, vision and life insurance
• 401(k) with a company match
• Vacation and paid holidays
• Tuition reimbursement
• On-site Meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

Pay Range

$COMPENSATION.RANGE annually

 A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear.  Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position.   The incumbent in the position may be asked to perform other duties.  TA Operating LLC reserves the right to revise the job description at any time.   This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.