Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Department – Front Office
Reports to – General Manager
As Assistant General Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. You may act as the General Manager in his/her absence.
Your day-to-day
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Financial
Guest Experience
What we need from you
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels. Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Type: Full-time
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Work Location: In person
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