Hotel Resident Manager jobs in San Francisco, CA

Description

WE ARE

Housed within Fisherman’s Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge before venturing mere steps to next door Ghirardelli Square & Hyde Street Pier.

A DAY IN THE LIFE:

• Ensuring that the Front Office Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner;

• Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable;

• Ensuring that all safety and security policies and procedures are followed;

• Interviewing, hiring, coaching, and developing team members;

• Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable;

• Setting goals, providing ongoing feedback, and rewarding/recognizing team members;

• Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts;

• Authorizing requests for personal time off, holidays, schedule changes, overtime, and expenditures;

• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner;

• Maintaining an efficient system of communication between the Front Office and other departments;

• Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance.

• Coordinate activities and foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service.

YOU OWN THIS IF YOU HAVE

• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment;

• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment;

• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice;

• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible;

• Must have excellent supervisory skills;

• Must take initiative to drive changes and constantly look for areas of improvement.

• Three years Front Office experience in a hotel property of similar size and quality;

• Two years of Supervisory/Managerial experience in Front Office;

• Experience working with Opera PMS preferred;

• Proficient in MS Office;

• Hotel/Hospitality degree an asset.

WE'VE GOT YOU COVERED:

In return, our Front Office Manager is rewarded with a competitive compensation base pay plus Noble House incentive program.

• Generous medical, dental & vision insurance plans
• 401K retirement plan
• 8 weeks of new Parental Leave Pay
• Pet insurance
• Paid holidays, vacation and sick days
• Laundered team member uniform
• Pre-tax commuter benefits
• Referral program
• Special rates in Noble House Hotels and Food & Beverage for team members, friends and family.

CALL TO ACTION:

If you enjoy being part of a team providing an excellent experience to our guests and meeting new people, we invite you to apply and become a Front Office Manager in our professional, fun, and creative Front Desk Team.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us at the Argonaut Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

DEIA STATEMENT:

At the Argonaut, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expression – and we would love for you to share yours with the team!

EEO STATEMENT:

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.