Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Marina Bay Hotel - Ascend Hotel Collection by Choice is currently accepting resumes for the position of Operations Manager.
Our hotels believe every guest is our most important; excepting nothing but the best from each and every associate.
The ideal candidate will have prior hotel management experience including food and beverage. The candidate must be a hands on manager with a “can do” attitude. This is NOT an office management position. Candidates with previous Hotel experience preferred. Applicants must have open availability including nights, weekends and holidays. Our business is open 365 days a year, 24 hours a day.
The Hotel Ops Manager position requires an open schedule to include nights & weekends since the Ops is in charge when the General Manager is not present.
Below are several key qualities our ideal candidate will have:
1) Experience in increasing hotel service scores
2) Experience in leading and motivating a team, management & line level alike
3) The ability to train managers, utilizing both Brand & Company policies and procedures
4) Past experience with ChoiceAdvantage, Medallia and Kipsu
5) Previous experience in creating & maintaining a guest experience through line level associates
6) Stable and progressive work history
If you are interested in joining this progressive hotel and Hotel Company, please send your resume
Job Type: Full-time
Pay: From $40,000.00 per year
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Work Location: In person
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