Hotel Resident Manager jobs in Wilmington, DE

Description

• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
• Ensure all cleaning equipment is in proper working condition and plan for repairs as needed.
• Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Compile and report accurate status of guest rooms to front office.

MINIUM REQUIREMENTS

• High school diploma or equivalent required; college degree preferred.
• Minimum 2 years of supervisory experience, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR equivalent level of education and experience.
• Excellent communication (written and verbal) and interpersonal skills; interact with team members, vendors, clients, guests, and department heads.
• Must have the ability to communicate in English.
• Proficient in Microsoft Word, Excel, and Outlook.
• Proficiency in property management systems (Opera and Delphi) a plus.
• Excellent time management skills; must be able to work independently and simultaneously manage multiple projects.
• Willing to learn new tasks.
• High attention to detail.
• Maintain professional appearance and manner.
• Comply with attendance rules and be available to work on a regular basis.

WHAT ARE WE LOOKING FOR?

• Proven, dynamic leader and self-starter.
• Strong written and verbal communication skills
• Demonstrated problem-solving and interpersonal skills.
• Luxury and independent hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.
• Local and regional market experience is a plus.
• Honesty, integrity, passion for hard work and success
• Results driven.

WHO ARE WE?

Opened in 1913, the HOTEL DU PONT is dedicated to delivering timeless luxury with a modern and sophisticated sensibility. Located in downtown Wilmington, Delaware, in the heart of the picturesque Brandywine Valley, the 12-story Italian Renaissance landmark building boasts 217 guest rooms and spacious suites. Named the #1 hotel in Delaware by Conde Nast Traveler and U.S. News and World Report, the hotel is home to Le Cavalier at the Green Room, a modern French brasserie helmed by Chef-Partner Tyler Akin. Owned by Buccini/Pollin Group and managed by PM Hotel Group, the HOTEL DU PONT is a member of Preferred Hotels and Resorts Worldwide and a charter member of Historic Hotels of America. For more information, visit www.hoteldupont.com. Follow us on Facebook and Instagram.

ABOUT PM HOTEL GROUP

Awards Accolades:

• Recognized as a Best Place to Work in Hospitality as seen in Hotel Business
• Fastest Growing Private Companies in DC – Washington Business Journal
• Inc 5000 – Fastest Growing Private Hospitality Companies

PM is PEOPLE-POWERED

At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to

succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.

A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. The associate’s supervisor may assign other job-related duties. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#LI-LR1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Morning shift
• Rotating shift

Ability to Relocate:

• Wilmington, DE 19801: Relocate before starting work (Required)

Work Location: In person