Hotel Resident Manager jobs in Winston Salem, NC

Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Boutique Hotel Restaurant Manager-Hotel Indigo Winston Salem NC
  • Hotel Equities
  • Salem, NC FULL_TIME

  •  

    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Manager for the Hotel Indigo Winston Salem NC.

    Job Purpose:

    Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the  restaurant and room service and may manage a lounge or quiet bar.   Recommends promotional ideas and controls the budgets for the various areas. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

     

    • Manage the human resources in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
    • Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
    • Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer  service.
    • Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
    • Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
    • Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
    • Flexible, forty to fifty hours over a five day period.

     

    Qualifications and Requirements:

    High School diploma /Secondary qualification or equivalent.

    Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

    This job requires the ability to perform the following:

    • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.  May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.  
    • Supervision/management communication skills are required.  
    • Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.  
    • Ability to make occasional decisions which are generally guided by established policy and procedures.
    • Excellent comprehension for assisting with guest and associate matters.  Interpreting instructions from superiors.
    • Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
    • Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
    • Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
    • Must have knowledge of chemicals/agents for training purposes.

     

    Other:

    • Being passionate about people and service.
    • Strong communication skills are essential when interacting with guests and employees.
    • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
    • Basic math skills are used frequently when handling cash or credit.
    • Problem-solving, reasoning, motivating, and training abilities are often used.
    • Have the ability to work a flexible schedule including nights, weekends and/or holidays

     

    Amazing Benefits At A Glance:

    • Team Driven and Values Based Culture
    • Medical/Dental/Vision
    • Vacation & Holiday Pay
    • Same-day pay available
    • Employee Assistance Program
    • Career Growth Opportunities/ Manager Training Program
    • Reduced Room Rates throughout the portfolio
    • Third Party Perks (Movie Tickets, Attractions, Other)
    • 401(k)
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Flexible spending account
    • Life insurance
    • Parental leave
    • Referral program


  • 1 Month Ago

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Hotel Indigo, Winston-Salem, NC Restaurant Manager
  • Hotel Equities
  • Salem, NC FULL_TIME
  • Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Manager for the Sir Winston Restaurant in The Hotel Indig...
  • 13 Days Ago

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Hotel General Manager
  • Heron Hospitality
  • Salem, NC FULL_TIME
  • Heron Hospitality is looking for an experienced hotel leader to join the Winston-Salem, North Carolina business community. We have recently acquired the management contract for a unique property near ...
  • 19 Days Ago

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Site Manager - Full Time
  • Site Manager - Full Time
  • Salem, NC FULL_TIME
  • We are looking for a Site Manager. Full-Time On-site role 8:00 AM - 5:00 PM Monday-Friday POSITION PROFILE Accountable for daily operations of medium to large team that may multiple sites. Ensures con...
  • 5 Days Ago

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Site Manager - Full Time
  • Site Manager - Full Time
  • Salem, NC FULL_TIME
  • We are looking for a Site Manager. Full-Time On-site role 8:00 AM - 5:00 PM Monday-Friday POSITION PROFILE Accountable for daily operations of medium to large team that may multiple sites. Ensures con...
  • 5 Days Ago

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Hotel Front Desk Clerk
  • Super 8 Hotel
  • Clemmons, NC PART_TIME
  • hotel front desk clerk experience for at least 2 year require. 336-778-0931 for more inquiry please call 336-778-0931 or You can come Monday to Thursday between 9 and 2. Address 6204 Ramada Dr, Clemmo...
  • 10 Days Ago

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0 Hotel Resident Manager jobs found in Winston Salem, NC area

Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2019 estimated population of 251,907 it is the second largest municipality in the Piedmont Triad region, the fifth most populous city in North Carolina, and the eighty-ninth most populous city in the United States. With a metropolitan population of 676,673 it is the fourth largest metropolitan area in North Carolina and is expected to keep that fourth spot for many more years. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Bui...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Resident Manager jobs
$59,278 to $110,741
Winston Salem, North Carolina area prices
were up 1.5% from a year ago

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