Hotel Supervisor - Casino jobs in Austin, TX

Front Office Supervisor

Salary: $23/hr

Full time position

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.

Reporting to the Front Office Manager, the Front Office Supervisor role will ensure that all guests are treated warmly and provided with luxury service throughout their stays. This will be achieved by supervising and directly working alongside all areas of operation relating to Front Office. This is inclusive of the Front Desk Associates, Concierge, PBX, and the Bell/Door Attendants.

Responsibilities:

• Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously
• Effectively communicate with all departments in the hotel to ensure smooth guest and employee experience
• Participate with other members of leadership in developing plans to deliver special services
• Train new staff and provide sufficient re-training and re-enforcement for current staff
• Attend and contribute to all pertinent meetings
• Meet monthly with associates for one-on-ones
• Maintain presence in all areas of the lobby to ensure SOP compliance and assist with business levels
• Ensure associates have adequate supply of work items and are positioned to succeed.
• Be knowledgeable of hotel promotions and standards
• Resolve guest complaints and handling all guest interactions with the highest level of luxury service
• Respond to all guest requests in an accurate and timely manner, while ensuring proper follow-up and closure with all requests
• Provide thoughtful, calm, and courteous guest interaction by way of phone, email, and in-person interactions
• Lead staff by actively working alongside them through all areas of guest experience to demonstrate the best ways to meet hotel standards
• Utilize a variety of computer systems to ensure efficient service
• Work harmoniously and professionally with co-workers
• Accept other duties as requested by management

Qualifications:

• 2 years of previous luxury or hotel experience
• Ability to display demonstrative leadership skills
• Ability to take ownership of issues and provide resolutions
• Ability to learn quickly and adapt to the Loren’s unique culture
• Strong verbal and written communication skills in English
• Ability to work and assist in creating a healthy and inviting work environment