Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Located in the heart of Carmel City Center near the Arts & Design District, Hotel Carmichael offers a unique way to experience Central Indiana: spirited, celebrated, and steeped in tradition of authentic hospitality. Discover the music, movement, and magic of Carmel’s newest boutique luxury destination, the Hotel Carmichael.
RESPONSIBILITIES:
· Fulfills duties as assigned by management.
· Supervises and directs the prompt, efficient and friendly services of all food and beverage.
· Ensures all opening, closing and running side work is completed on a daily basis in accordance with standard checklist.
· Acts as a liaison between kitchen and front of the house employees and operations.
· Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies.
· Ensures staff members are maintaining a clean, safe, and sanitary work environment.
· Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management.
· Provides helpful counsel to those who need assistance.
· Provides management with updates regarding employee performance.
· Performs additional duties as directed by management.
QUALIFICATIONS:
· Must be age 21 or older
· Must be able to obtain and Indiana Employee Liquor Permit
· Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.
· Ability to think and communicate clearly in high pressure situations.
· Ability to move quickly and gracefully throughout the dining room and event space.
· Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
· Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
· Ability to confidently make food and beverage pairing recommendations.
· Ability to execute professional wine service.
· Knowledgeable of pre-check register operation.
· Knowledgeable of computer operations and ordering procedures.
· Knowledgeable of basic sanitation.
· Ability to effectively communicate effectively with customers, co-workers and supervisors.
· Ability to maintain excellent attendance and punctuality.
· Ability to perform and understand all outlet operations.
EXPERIENCE:
· Previous bartending, serving and/or customer service experience.
· Previous Event Operations experience preferred.
Requirements
PHYSICAL DEMANDS:
· Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level.
· Ability to lift, balance and carry large oval dining room service trays.
· Ability to lift 15-30 pounds, and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.
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