Hotel Supervisor - Casino jobs in Kingsport, TN

Hay Creek Hotels is actively searching for professional, friendly, and fast-paced Restaurant Supervisor to join our opening Food and Beverage team of hospitality professionals at the new Embers Hotel.

Tucked in the quaint mountain town of Blowing Rock, North Carolina, The Embers Hotel will offer 36 guest rooms and suites with full-service restaurant and al fresco dining patio. Managed by Hay Creek Hotels, this new-build boutique location will embody a fireside retreat with 4-star service in an approachable, natural setting. The new resort is projected to open in early spring 2024.

Full-time and part-time positions available with daytime, evening, weekday and weekend shifts.

$21 per hour

Job Summary:

• Oversee staff on duty to ensure a smooth and positive guest experience.
• Lead hands-on training programs for all staff according to standard.
• Responsible for comp and void privileges for F&B staff. Ensure accurate processing of transactions.
• Strong customer service skills with the ability to engage and interact with customers in a friendly and professional manner.
• Be thoroughly familiar with menu items, promotions offered, hotel offerings, and related materials.
• Take customer orders and provide detailed food, wine & spirit menu information Have solid knowledge of spirits & classic cocktails.
• Collaborate with kitchen and bar staff to ensure timely and accurate food and beverage service for customers
• Adhere to all food and alcohol service standards.
• Collect payment from customers and process transactions accurately. Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift. Complete all transactions using the Point of Sale system.
• Complete additional tasks and projects as assigned by the Restaurant General Manager.
• Complete designated side work efficiently and thoroughly. Clean and maintain all working areas and equipment.
• Maintain a clean and organized work place.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Complimentary Staff Meals Daily
• Weekly payroll schedule
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Spas, Golf Course, and Activities Discounts at any HCH Property
• Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
• Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Supportive Culture that is fun and motivating, with open-door policy work environment
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes
• Employee Assistance Program including 24/7 confidential support and KOFE financial education
• Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
• Free Parking

(*for eligible associates classified as benefits eligible)

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions’ finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com

Experience and Skills:

• High School diploma or equivalent.
• Ability to work in a fast-paced, team environment while maintaining attention to detail.
• Excellent communication skills, both verbal and written.
• Must feel comfortable with the use of technology such as integrated point of sale system - Aloha, and Open Table reservations system.
• 2 year serving experience in a high volume full service restaurant. Hotel environment experience a plus.
• Ability to operate smoothly under pressure and stress.
• Prior Wine/Liquor knowledge not required, but a plus.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.

From: Hay Creek Hotels