Hotel Supervisor - Casino jobs in Madison, WI

Who We Are

The Edgewater is an independent, historic hotel and luxury urban resort, located in the heart of downtown Madison next door to the University of Wisconsin-Madison, and within walking distance of The Capitol Square. The Edgewater offers 202 rooms, 12,000 square feet of banquet and meeting facilities, 5 dining outlets, a spa, an acre of outdoor public space and a public pier and boat slips. We have been recognized as a AAA Four Diamond Property (2015 – 2021), ranked as one of the best hotels in the Midwest in Conde Nast Traveler’s readers’ poll (2017, 2018, 2020), a top 500 hotel in the world by Travel Liesure readers (2021), and recently won the Best Historic Hotel in US (201 to 400 rooms) in 2023.

What We Accomplish Together

If you have strong supervisor skills and coordinating the Housekeeping Department is something that is exciting to you, the Housekeeping Supervisor position is the job for you. The Housekeeping Supervisor plays a very important role in the overall functions of the Edgewater. As a Supervisor, you will be responsible for directly supervising housekeeping staff, planning and coordinating projects, and administrative procedures - all while maintaining an energetic, professional, and welcoming demeanor. As a Housekeeping Supervisor, you will be assisting the Executive Housekeeper in supervising the Housekeeping team, prepare room attendant boards, provide training and coaching to the team, inspect guest rooms and public areas to ensure cleanliness is up to our high standards, maintain linen and supplies inventories and respond to guest requests, concerns and questions. The Edgewater demands the highest quality of customer service, and the Housekeeping Supervisor position reflects that as you are often times meeting guests throughout the hotel. The Housekeeping Supervisor position is where your hard work ethic and exceptional customer service skills are appreciated and recognized by both the guests and The Edgewater Team.

What We Have

• Flexible scheduling.
• A comprehensive benefit package for all full-time staff including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance.
• Discounts to our 3 onsite restaurants.
• Discounts to our onsite Spa’s services and retail as well as discounted stays at affiliated hotels.
• Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or a supplied Madison Metro bus pass.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

What You Have

• High School Diploma or GED; or six months related experience/training. Experience within a hospitality role is a plus.
• Combined 2 years previous hotel and/or housekeeping experience (Preferred).
• Ability to read and interpret documents such as room assignments, safety materials, operating manuals, and the ability to routinely write reports and correspondence.
• Excellent personal computer skills and experience with Microsoft Office software, Opera PMS and HotSOS/Knowcross/similar (Preferred)
• Ability to communicate effectively with guests, co-workers, and management with both verbal and written communication skills.
• A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
• A team-oriented attitude and a detail-focused mind.
• Ability to meet deadlines, handle multiple tasks and prioritize.
• A flexible schedule to accommodate our weekend and holiday availability.
• Fluent in Spanish (Preferred).

Working Conditions

This position operates in a professional hotel environment. The role uses standard housekeeping supplies such as cleaning products and tools, vacuums, mops, floor cleaning machines and supply carts. This role also uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position requires weekend work.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. This position is required to regularly move large laundry and supply carts. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.