Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
EDUCATION / EXPERIENCE
Must be 18 years of age or older and possess a willingness to work a variety of shifts including weekends. Some housekeeping experience preferred. Must be able to work with and in the presence of different cleaning products.
SUMMARY
This position provides for the cleanliness and safety of guestrooms, public areas and laundry facility. Hotel Housekeeper will be responsible for cleaning and stocking of the guestrooms, delivering linens and other requested items to guests, efficiently and safely operating washing machines and dryers, sorting laundry, and folding terry/linens and possess the ability to take direction.
ESSENTIAL JOB FUNCTIONS
OTHER NECESSARY SKILLS AND ABILITIES
SUPERVISORY RESPONSIBILITIES
N/A
EQUIPMENT TO BE USED
General housekeeping equipment, cleaning supplies, washer, dryer, sheet spreader, towel folder, iron/press, detergents, bleach, starch, and other general laundry additives.
TYPICAL PHYSICAL DEMANDS
Will be required to occasionally lift up to 50 lbs. and be able to stand and/or walk for extended periods of time. Will also be required to reach, bend, stretch, kneel, and occasionally crawl, stoop balance or climb.
TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.
WORKING CONDITIONS
Must practice all safety policies, procedures and standards as set by OSHA. Exposure to a variety of chemicals used for cleaning and disinfecting. Work is performed in guestrooms, bathrooms, and public areas within a climate controlled environment. Must be able to withstand working within a restrictive space with heat and humidity.
COMMENTS
Tribal and Native American Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours, nights, weekends and holidays Take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.
Clear All
0 Hotel Supervisor - Casino jobs found in Muskegon, MI area