Hotel Supervisor - Casino jobs in Nashville, TN

We are searching for an enthusiastic, service-focused hotel front desk supervisor to help lead our Front Desk team. You’ll demonstrate outstanding service to your fellow associates. The front desk welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our associates and guests first. If you love interacting with people in a positive work environment, apply now!

$19/hour to start

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary

• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Working knowledge of Microsoft Office and reservation management systems

Where timeless style meets modern sensibility, and service reigns supreme, the Fairlane Hotels creates a beautiful and vibrant setting for your stay with just the right balance of luxury and rebellious spirit.

Managed by Oliver Hospitality.

• Paid monthly parking subscription
• Employee discounts at all properties

Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.