Hotel Supervisor - Casino jobs in Pensacola, FL

Overview:
We are seeking a skilled Front Desk Supervisor to join our team. The ideal candidate will have a strong background in hospitality and excellent guest service skills.

Responsibilities:
- Oversee all front desk operations and ensure exceptional guest service
- Manage reservations, check-ins, and check-outs efficiently
- Train, supervise, and support front desk staff
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate records and documentation
- Collaborate with other departments to ensure smooth operations

Skills:
- Proficiency in phone systems and reservation software
- Experience in hotel front desk operations or similar role
- Strong hospitality skills
- Ability to perform night audit duties when required
- Excellent guest relations and communication skills
- Demonstrated phone etiquette and customer service abilities

Joining our team as a Front Desk Supervisor offers the opportunity to work in a dynamic hospitality environment with room for growth and development. If you have a passion for delivering exceptional guest experiences and possess the required skills, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $16.82 - $20.25 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overtime
• Rotating weekends

Work setting:

• In-person
• Resort

Work Location: In person