Hotel Supervisor - Casino jobs in Salem, OR

Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Hotel Front Desk Clerk/Night Auditor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details

    Job Location:    Spirit Mountain Casino - Grand Ronde, OR
    Position Type:    Full Time
    Salary Range:    $18.29 - $22.10 Hourly
    Job Shift:    Graveyard

    Description

     

    POSITION DESCRIPTION

     

    TITLE:

    Front Desk Clerk/Night Auditor

    LAST UPDATED:

    December 20, 2023

    DIVISION

    Guest Services

    DEPARTMENT:

    Hotel

    REPORTS TO:

    Lead

    FLSA STATUS:

    Non-Exempt

    COMP LEVEL:

    5

     

     

    ________________________________________________________________

    Summary:  Performs Front Desk Clerk and RV Park duties; audits and balances daily charges for the Lodge.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

    Essential Job Functions:

    • Greets, registers, and assigns rooms, park models, and RV Spaces to guests; issues room keys and escort instructions to Bell staff.
    • Responds to guest questions, situations, and concerns, in a professional and positive manner.
    • Acts as a lead front desk agent with regard to guests in the absence of the lead.
    • Maintains records of room availability and guests’ accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests.
    • Books and confirms reservations.
    • Schedules guest wake-up calls and reservations for the following day.
    • Reviews daily transactions such as room charge postings and payments.
    • Reviews and reconciles guest folios.
    • Transfer charges and deposits to master accounts.
    • Verify all charges are assigned to the appropriate departments.
    • Responsible for correcting any front desk clerk errors that are found and noting these in night audit notes for leadership.
    • Reconciles credit cards, batches, and transmits daily credit card transactions.
    • Reconciles Sonifi for TV, movies, and music activities against nightly ledger entries and audit reports.
    • Prepares nightly audit reports.

    Spirit Mountain Standards:

    • Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.  
    • Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
    • Follows all Corporate and departmental safety policies and procedures. 

    Required Knowledge of:

      • Principles and practices of hotel reservations, room assignments, and charges.
      • Current trends in the hospitality industry.
      • Accounting and bookkeeping techniques.
      • Computer hardware and software applications.
      • Methods and techniques of guest service in a high-volume environment.
      • Utilizing a multi-line phone.

    Required Skill in:

    • Ability to work independently and make guest decisions in the absence of Leadership.
    • Reviewing and analyzing financial records and reports.
    • Calculating discounts, interest, commissions, and percentages.
    • Monitoring and providing guest service.
    • Operating computer hardware and software applications.
    • Communicating both orally and in writing.
    • Establishing and maintaining effective working relationships with others.
    • Maintaining transactions and guest paperwork.
    • Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.

    Education, Experience, Licenses, Registrations, and Certifications:

    • Associate’s Degree in business, accounting, or a related field, one (1) year of computerized account data entry, one (1) year of cash handling experience, and one (1) year of hotel or guest service work experience, or equivalent combination of education, training, and experience.
    • Candidates being considered for this position will be required to complete a math assessment.
    • High-security gaming license issued by the Grand Ronde Gaming Commission. 
    • Must be at least 18 years of age.
    • Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive certain health vaccinations.

    Environmental Factors and Conditions/Physical Requirements:

    • Work is performed in an office and hotel environment.  
    • Work is subject to sitting, standing, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
    • Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.

    Equipment and Tools Utilized:

    • Equipment utilized includes personal computer, standard office equipment, audio/video equipment, and two-way radio.

    The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

     

    ______________________________________________________         ___________________ 

    Authorized Signature                                                                             Date

     

    ______________________________________________________         ___________________

    Employee Signature                                                                              Date

     

     

     

     

     

    Qualifications


  • 2 Days Ago

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Steward Supervisor
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • DescriptionPosition SummaryResponsible for supervision and the completion of cleaning the dishes, kitchen areas, food preparation equipment and utensils of all aspects of stewarding at Chinook Winds C...
  • 2 Days Ago

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Player Services Shift Supervisor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details Job Location: Spirit Mountain Casino - Grand Ronde, OR Position Type: Full Time Salary Range: $21.22 - $29.06 Hourly Job Shift: Swing Description POSITION DESCRIPTION TITLE: Shift Supervis...
  • 4 Days Ago

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F&B Supervisor - C
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • DescriptionPosition SummaryResponsible for the daily operations of all Food and Beverage outlets ensuring service and products are to Chinook Winds standards.Essential FunctionsManages all aspects of ...
  • 6 Days Ago

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Slot Supervisor / Manager On Duty
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • Description: Position Summary Responsible for the supervision and completion of assigned tasks for Slot, Sports, and Keno operations in a timely and responsible manner. Responsible for providing daily...
  • 1 Month Ago

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Three Teepees Cafe F&B Supervisor
  • Indian Head Casino & Plateau Travel Plaza
  • Madras, OR OTHER
  • Job Details Job Location: Plateau Travel Plaza - Madras, OR Salary Range: $21.00 Hourly DescriptionSummary: The F&B Supervisor is responsible for managing all Plateau Travel Plaza (PTP) Food and Bever...
  • 5 Days Ago

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0 Hotel Supervisor - Casino jobs found in Salem, OR area

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(REMOTE)Scheduling Coordinator
  • Feyer&Associates
  • Corvallis, OR
  • About the job Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work...
  • 3/19/2024 12:00:00 AM

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Remote Travel Consultant
  • King Voyager Travel
  • Lake Oswego, OR
  • King Voyager Travel is a leading travel agency dedicated to providing exceptional travel experiences to our clients. Wit...
  • 3/19/2024 12:00:00 AM

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Tourism Specialist (REMOTE)
  • Feyer&Associates
  • Salem, OR
  • We are searching for passionate and knowledgeable Remote Tourism Specialists to join our team. As a Remote Tourism Speci...
  • 3/17/2024 12:00:00 AM

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Plumber Apprentice
  • JLL
  • Corvallis, OR
  • JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a...
  • 3/15/2024 12:00:00 AM

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Remote Event Planner
  • Why Knot Travel
  • Hillsboro, OR
  • Job Description About the job: This is a remote position. We are searching for highly self-motivated and entrepreneurial...
  • 3/15/2024 12:00:00 AM

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Field Safety Specialist - RiverBend Materials (Salem, OR)
  • Careerbuilder
  • Salem, OR
  • Job ID: 494327 RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of grow...
  • 3/15/2024 12:00:00 AM

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Retail Sales Associate Part Time
  • PetSmart
  • Tualatin, OR
  • RETAIL SALES ASSOCIATE ABOUT OUR STORES: Working at PetSmart is not a job, it’s a community of those who work together f...
  • 8/21/2023 12:00:00 AM

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Pets Hotel Associate
  • PetSmart
  • Tualatin, OR
  • PETS HOTEL ASSOCIATE ABOUT OUR HOTEL: Working at PetSmart is not a job, it’s a community of those who work together for ...
  • 12/29/2017 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Supervisor - Casino jobs
$41,151 to $62,859
Salem, Oregon area prices
were up 3.9% from a year ago

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