Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Performing any of the Front Desk, PBX, and accounting functions to ensure late night auditing and balancing while providing professional and efficient guest service.
JOB REQUIREMENTS:
EDUCATION/EXPERIENCE/SKILLS:
High school diploma or equivalent. Previous experience in night audit, front desk, reservations, and hospitality is preferred.
Must have the ability to access, read and accurately input information using a moderately complex computer system. Must be a team player with a cooperative and positive attitude.
EQUIPMENT TO BE USED:
PBX phone system, keyboard, fax/copier, key card machine, cash register, 10 key calculator
PHYSICAL DEMANDS/MENTAL DEMANDS:
Ability to concentrate in very fast-paced environment and exercise good judgment in evaluating situations and taking effective action. Present ideas effectively both orally and written. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee may occasionally be required to lift more than 25 pounds. The employee must have the ability to continuously look at a monitor for long periods of time and also have the ability to hear and hold conversations over the phone and front desk with continuous noise and distraction.
WORKING CONDITIONS:
Ability to work in a casino environment, in the midst of noise, crowded situations
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0 Hotel Supervisor - Casino jobs found in Santa Fe, NM area