Hotel Supervisor - Casino jobs in Trenton, NJ

Responsible for direct supervision of employees and problem resolution and indirect management of poker operations in assigned areas during assigned shift; continual monitoring of assigned areas to ensure game integrity and asset protection; enforce company policies and business processes and ensure compliance with gaming regulations and internal controls; practice and enforce excellent guest service.

• Ensure appropriate and professional care and service are provided to guests and employees in assigned areas.
• Ensure the protection and integrity of all games, currency, chips, playing cards and other assets in assigned areas.
• Review and maintain the necessary records pertaining to the activities of the poker tables in assigned areas.
• Adhere to and ensure compliance with all gaming regulations, internal controls, policies and business processes.
• Cooperate and coordinate with gaming regulators as required and as appropriate.
• Assist in the recruitment, orientation, training, development and scheduling of Poker Games personnel.
• Monitor and manage staffing levels and labor costs and optimize utilization of poker tables in assigned areas.
• Practice and foster open, clear, two-way communication with all related departments and supervisors.
• Make suggestions and recommendations for the enhancement of services and operations.
• Observe and stay current about industry and competitor developments and communicate the same to the Poker Shift Manager.
• Maintain an up to date knowledge of company events and promotions and ensure direct reports are briefed accordingly.
• Assist with managing department strategic planning.
• Recommend strategies to the Poker Shift Manager for business enhancements, promotions, special events and guest service improvement.
• Provide ongoing advice, support and direction to subordinates; manage work operations and prepare plans to implement change when required; monitor productivity of each work unit in assigned areas.
• Proactively manage and direct the performance of poker room employees in assigned areas; provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuade employees in order to maintain company service standards.
• Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• In the absence of a Poker Shift Manager, assumes the role and responsibilities of a Poker Shift Manager.
• Issues complimentaries pursuant to company internal controls.
• Regularly analyze departmental job descriptions for relevance and effectiveness.
• Perform all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Experience and Skills:

• 1 year as a Poker Assistant Shift Manager or 3 years as a Poker Supervisor in a casino with 40 poker tables.
• Good computer skills and good MS Word and Excel skills.
• Excellent proficiency in reading, writing, speaking and understanding English.
• Effective knowledge of poker management software, scheduling software and game equipment.
• Excellent game protection skills and knowledge.
• Thorough knowledge of local gaming regulations to interpret analysis.
• Ability to lead, motivate, train and manage human resources.

Company Benefits include (please note that some are reserved for Full Time Team Members only):

Medical/Dental/Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match (after 6 months of employment – both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Bright Funds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

This is not a comprehensive list of benefits offered.

From: Parx Casino