Housekeeping Dispatcher - Casino dispatches housekeeping personnel to areas in need of cleaning. Monitors and updates room statuses in hotel property management system. Being a Housekeeping Dispatcher - Casino responds to all incoming guests and front desk requests for housekeeping or maintenance services. May require a high school diploma or its equivalent. Additionally, Housekeeping Dispatcher - Casino typically reports to a supervisor. The Housekeeping Dispatcher - Casino may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.• Responsible for maintaining close ties with targeted guests through personal contact on property.• Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).• Handles and resolves player problems.• Responsible for maintaining goodwill with all guests.• Ensures guests are aware of events and supports execution through attendance and follow-up.• Provides complimentaries according to established guidelines and sound business practices.• Complies with state and local regulatory requirements.• Builds relationships with target players through tracking systems.• Leverages property amenities/programs to targeted players.• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines. • Uses proactive discretionary comping to encourage repeat patronage.• Collaborates with work-group and all support departments to ensure player satisfaction. • Works with team members to achieve common goals.• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.• Maintains confidentially of all players accounts and company records and lists.• Performs other duties as assigned by management.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
0 Housekeeping Dispatcher - Casino jobs found in Gary, IN area