Housekeeping Dispatcher - Casino dispatches housekeeping personnel to areas in need of cleaning. Monitors and updates room statuses in hotel property management system. Being a Housekeeping Dispatcher - Casino responds to all incoming guests and front desk requests for housekeeping or maintenance services. May require a high school diploma or its equivalent. Additionally, Housekeeping Dispatcher - Casino typically reports to a supervisor. The Housekeeping Dispatcher - Casino may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Call Receiving
Discussing initial pricing with customers
Scheduling; the difference between demand, maintenance, install, emergency
Entering New Customers Into our customer relationship management (CRM) software
Edit existing customer information in our CRM software as updates are necessary
Calling our existing customer base for scheduling routine services
Receiving Over the Phone Payments
Greeting people who walk in
Filtering unimportant phone calls
Classifying Call Types for reporting purposes
Verify the completion of previous day’s work with high level of accuracy
Prepare in-house post cards to existing customers
Manage technicians' schedule to make sure they are on track
Update customers about schedule adjustments when necessary
Perform follow up calls to ask customers if they are happy with the services we provided
Sort and distribute mail and other documentation to its intended processing/filing location
Coordinate and process all necessary documents for the field technicians and estimators
Solve problems within the programs and processes that you are working
Strong ability to communicate; with co-workers, customers, and vendors
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0 Housekeeping Dispatcher - Casino jobs found in Vineland, NJ area