Housekeeping Dispatcher - Casino dispatches housekeeping personnel to areas in need of cleaning. Monitors and updates room statuses in hotel property management system. Being a Housekeeping Dispatcher - Casino responds to all incoming guests and front desk requests for housekeeping or maintenance services. May require a high school diploma or its equivalent. Additionally, Housekeeping Dispatcher - Casino typically reports to a supervisor. The Housekeeping Dispatcher - Casino may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be integral part of a great success. We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience. We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.
JOB SUMMARY: Provides a high level of focus on guest satisfaction throughout the building and an exceptional housekeeping department. Responsible for supervising/managing/overseeing the housekeeping department, laundry activity and hotel public areas.
SPECIFIC DUTIES PERFORMED:This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
SUPERVISION EXCERCISED: Housekeeping Clerk and Floor Section Supervisor.
LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.
EXTENT OF JOB AUTHORITY: Interacts effectively with the guests and fellow team members. Provides excellent guest service at all times. Responsible for the overall coordination and direction of activities in the housekeeping department of a six story, two hundred room hotel. Delivers upon established goals and objectives.
MINIMUM EDUCATION REQUIRED FOR POSITION: High school diploma or GED required. Three to four year’s related experience and/or training; Bachelor's degree from a Four-Year College or university; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS: Successful team member is required to regularly talk or hear. The team member is frequently required to stand; walk; use hands to handle, or feel and reach with hands and arms. Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl and smell. Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required to monitor team member performance often through visual inspection. Expected to distinguish among varying levels of cleanliness and colors.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Strong interpersonal spirit with a hands-on approach. Ensures safety and security policies and procedures are consistently followed. Excellent time management, organizational and interpersonal skills. Strong communication skills and attention to detail are critical for success. Previous supervisory experience is required, must be able to carry out supervisory responsibilities in accordance with the organization policies, procedures and applicable laws. Required to have experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Must know correct business English, including grammar, spelling, punctuation, and vocabulary.
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