Housekeeping Manager manages the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities and other specified areas are kept in a clean and orderly condition. Inspects facilities, recommends upgrades when needed. Being a Housekeeping Manager establishes workflows, standard procedures and quality control plans. Responsible for the maintenance of vendor/supplier relationship. Additionally, Housekeeping Manager may require a bachelor's degree or its equivalent. Typically reports to a head of a unit/department. The Housekeeping Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Housekeeping Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
SUMMARY
The primary function of the Assistant Housekeeping Manager is to manage the entire hotel housekeeping/Laundry staff and their activities in order to maintain the hotel in a clean, sanitary, and orderly condition for the safety and security of our guests and team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
· Maintains guest service as the driving philosophy of the operation
· Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
· Committed to making every guest is satisfied
· Meets or exceeds guest satisfaction measures
· Ensures hotel standards and services contribute to the delivery of consistent guest service
· Implements and practices guest service initiatives and performs to Hotel Standards
Assistant Housekeeping Manager Duties
· Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
· Work closely with other departments (Front desk, Engineering, Banquets etc…)
· Report to engineering/maintenance any and all problems needing repairs.
· Develop and Implement new programs as needed.
· Focus on GSTS (Special Emphasis on Priority and VIP guests).
· Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectation through the excellence program.
· Support the direct supervisors, the department through open door policy.
· Create a courteous friendly, professional, work environment through open line of communication.
· Ensure compliance with safety and sanitation standard.
· See that inspection program is consistently maintained through daily inspections.
· Ensure that all public areas are clean to standard through daily inspection.
· Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
· Maintain a monthly linen inventory (must be completed on 30th to the 1stof every month). Supply inventory should be done once a week (order as needed).
· Inspect rooms daily, inspect all priority club arrival rooms, and inspect all in-house priority club rooms daily.
· Assign new hires to training R.A.
· Assist in inspecting all rooms daily
· Interview prospective employees.
· Keep daily attendance records.
· Daily staffing and assignment of sections with the assistance of the supervisors.
· Prepare shift schedule according to Hotel Occupancy and special functions.
· Follow and Enforce company standards and procedures.
SUPERVISORY RESPONSIBILITIES
Manages and directs staff including recruitment, selection and development to achieve Company goals and objectives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
· A business degree or High school diploma is required.
· Must have at least 3 years experience in a supervisory/management capacity.
· Must be a team leader and a team player.
LANGUAGE AND MATHEMATICAL SKILLS
· Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos
· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
· Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
Job Type: Full-time
Pay: $42,000.00 - $50,000.00 per year
Benefits:
Schedule:
Work Location: In person
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