Housekeeping Manager manages the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities and other specified areas are kept in a clean and orderly condition. Inspects facilities, recommends upgrades when needed. Being a Housekeeping Manager establishes workflows, standard procedures and quality control plans. Responsible for the maintenance of vendor/supplier relationship. Additionally, Housekeeping Manager may require a bachelor's degree or its equivalent. Typically reports to a head of a unit/department. The Housekeeping Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Housekeeping Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The role the Housekeeping Manager at Bay Point Landing is a critical hire for our current, and future, success. As Bay Point grows, so too will the Housekeeping Department.
This individual oversees all aspects of the Housekeeping operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
Duties include supervising housekeeping department personnel and staff, unit cleans & inspections, laundry, inventory and supplies, and other duties as assigned. Reports directly to Resort General Manager.
Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation, develops and manages staff of 4-12 employees, facilitates and organizes the room cleaning, laundry, and common area cleaning functions.
1. Leadership : Responsible for employee satisfaction of the department, grows and develops the staff members, communicates information in an effective manner to ensure the staff is well informed and trained, develops talent and succession planning. (40% time)
2. Guest Service & Standards : Responsible for guest service expectations. Verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. Manages daily completion of all standards & QA. Facilitates training to ensure staff can execute standards and manage performance, creates action plans, conducts unit inspections to ensure standards are being met. (40% time)
3. Financial : Manage and support all financial aspects of the department: Manages various budgets and inventories based on occupancy and units, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories. (20% time)
Responsibilities include, but are not limited to:
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