Housing Program Manager jobs in Dallas, TX

Position Title: Empowerment Coach/ Case Manager Permanent Supportive Housing (PSH)

Classification: Regular Full-time

PSH is a proven solution to homelessness for the most vulnerable chronically homeless people. It pairs housing with case management and supportive services. Permanent supportive housing is an intervention that combines affordable housing assistance with voluntary support services to address the needs of chronically homeless people. The services are designed to build independent living and tenancy skills and connect people with community-based health care, treatment and employment services.

POSITION SUMMARY:

Job Objective: Provide comprehensive case management services to program participants.

• Effectively utilize Strengths Based Case Management, Trauma Informed, Harm Reduction and Housing First models of care
• Complete participant intake including completion of all case file forms and program enrollment in Homeless Management Information System
• Develop an Individual Service Plan on each adult participant within 30 days of admission
• Review participant progress weekly as a part of regular case management meetings
• Develop a case narrative/summary on new intakes within 72 hours of admission, including documentation of primary and secondary presenting problems
• Meet with participants on assigned case load monthly to review Individual Service Plans and to assist participants as needed with accessing resources
• Conduct regular home visits with participants
• Update service plans as needed and prepare quarterly progress reviews
• Provide information, referrals and agency consultations, as necessary
• Provide advocacy services as needed and requested, within the boundaries of the program and agency
• Develop a monthly budget plan with participants
• Assist participants with identifying and accessing employment resources
• Assist participants with completing and filing Social Security applications and/or other types of benefit applications
• Facilitate participant moving arrangements, upon admission and discharge, as needed
• Provide financial assistance in accordance with program and agency policy and procedures.
• Assist participants with locating and obtaining suitable housing, as part of discharge planning and when there is need to move participants

Provision of Housing Services:

• Identify scattered site units in the community, as needed for program use
• Market the PSH program to landlords
• Conduct HUD Housing Quality Inspections (HQS) and Rent Reasonability (RR) on units being considered for program use
• Prepare unit leases and submit for approval
• Maintain leases and ensure timely renewal and/or cancellation as appropriate
• Establish and maintain relationships with landlords and property management companies
• Respond to complaints from landlords
• Mediate conflicts between landlord and tenants as appropriate
• Discuss and monitor occupancy changes with participants, document received in the Homeless Management Information System (HMIS) and work in collaboration with accounting
• Perform annual participant recertification; HQS inspection, Rent Reasonable certification, participant income certification, participant rent calculation, and client annual assessment HMIS
• Conduct unit checks as needed and document outcome in participant file and HMIS
• Report and document maintenance and repair needs to the landlord/management, report and document all unresolved issues to the landlord/management and the program leadership
• Perform move in and out inspections and document results in the participant’s file
• Assist with moving program participants in and out of units, including securing moving companies, as needed with program director approval
• Assist with cleaning units in order to prepare for new admissions and securing cleaning services as needed with program director approval

Information Management:

• Maintain case files on program participants
• Document all case management contacts with participants in the form of case notes
• Prepare written participant progress reports for quarterly review
• Enter program participant intake and assessment data into HMIS; maintain status updates and information within the system per regulations
• Maintain comprehensive statistical data on all program participants
• Run weekly HMIS data quality reports
• Prepare case records for proper storage after program participant discharge
• Complete other reports as requested, including compiling information needed for annual performance reports, funders, audits, monitoring reviews and program evaluations
• Maintain attendance records and pre and post-test documentation for educational groups
• Document in participant case file correspondence with landlords; participant lease violations, maintenance concerns and all other issues

Agency and Community Networking:

• Attend agency and community meetings as requested and/or assigned
• Attend monthly supervisory meetings
• Attend bi-monthly staff meetings
• Maintain working relationships with colleagues, community agencies and other social service organizations
• Attend conferences/workshops as requested and pre-approved by the program director
• Assist with the coordination of community outreach, life skills and educational meetings
• Provide guidance and support to community volunteers working within the program
• Represent the agency and program philosophy, purpose and mission to the community

Function as a Program Team Member:

• Develop a positive supportive relationship with co-workers
• Guide and support new employees in understanding and complying with program policies and procedures
• Contribute to creating positive morale within Housing Crisis Center

Minimum Qualifications:

Education: Bachelor’s Degree in Social Work or Human Services area. Knowledge of social work methods, theories and models of practice.

Experience: Minimum of two years of case management experience, prefer experience working with homeless, mentally ill, addicted, and/or disabled populations. Experience working with individuals and families with children. Experience with Microsoft Office and database entry.

Skills/Abilities:

• Ability to work with multicultural staff and clientele, exhibit respect for cultural differences and be comfortable working with vulnerable populations
• Demonstrated verbal and written communication skills
• Problem solving and conflict resolution skills. Ability to set boundaries and provide consistency and structure.
• Ability to evaluate participant and program outcomes.
• Ability to work well with other team members and other partner agencies who homeless and social services.
• Ability to provide visual oversight to participants and units.
• Ability to speak and understand English in a manner that is sufficient for effective communication.
• Proficient in use of personal computer and basic office machine operations including telephone, personal computer, copier, fax machine, and scanning equipment
• Physical Requirements: This position requires the ability to work under stress and handle multiple project deadlines. May require moderate lifting.
• This position requires a valid driver's license in order to complete required tasks.

Physical Requirements: Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasping, pushing, and pulling objects; reaching overhead. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Housing Crisis Center is an Equal Opportunity Employer and is committed to its mission of breaking the cycle of homelessness, one household at a time.

This job description can be revised at any time.

Job Type: Full-time

Pay: $44,000.00 - $46,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Work Location: In person