Housing Program Manager jobs in La Crosse, WI

Housing Programs Assistant

DATE: June 2023

SALARY LEVEL: Grade 20

REPORTS TO: Community Development Manager AREA OF FOCUS: Community Development

JOB SUMMARY: Provides homeownership rehabilitation services to clients. Determines final eligibility for rehab programs, which includes income calculations, property eligibility, and historical and environmental reviews. Manages rehabilitation projects which include contractor management, bid specification writing, quality assurance, and payment processing. Communicates positively with clients, contractors, and funders, mediates disputes, as necessary. Submits necessary documentation to ensure timely reimbursement and/or payment to the agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supports and upholds Couleecap’s mission to fight poverty and promote self-sufficiency for individuals by helping to identify needs, mobilize resources, and provide quality services.

Assists program participants in the application process, which may include requesting documents, household eligibility, income verification, property eligibility, and completing required environmental searches.

Inspects properties to determine eligibility based on local, state and federal requirements, develops scopes of work, and conducts competitive bidding.

Manages projects so they are completed in a timely fashion and within budget. Conduct Housing Quality Standards (HQS) inspections, enforce contract provisions, and ensure quality outcomes.

Interacts with clients, contractors, and funders on a regular basis and provides support to ensure the project is completed. Provides conflict resolution and mediation between homeowners and contactors, as necessary. Thoroughly document client contact in the Client Management System and ensure that attempts to mediate and resolve conflicts are thoroughly documented.

Develops contacts and resources in the community to aid in serving clients. Refers clients to other agencies if appropriate. Completes all necessary reports, contracts, purchase orders, and client mortgage and loan documentation as required. Conducts individual housing counseling. Maintains client files and documentation in compliance with Housing and Urban Development (HUD) and funder requirements.

Adapts to changes as necessary and makes recommendations for improving systems. helps develop forms and processes to increase efficiency and client satisfaction.

Work with finance team as needed for home rehab loan repayments or following up on late payments.

SUPERVISORY RESPONSIBLITIES: None.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Requires completion of a baccalaureate degree in college or university; or one to two years’ previous experience; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: Access to reliable, licensed, insured driver and transportation. HQS Inspection Certificate must be obtained within six months of hire and HUD Counseling Certification must be obtained within twelve months of hire.

OTHER SKILLS and ABILITIES: Some knowledge and understanding of problems created by poverty. Ability to establish effective working relationships with the clients, public, and other community professionals. Ability to keep accurate records and make reports. Ability to communicate clearly in written articles, reports and emails. Stability, resourcefulness, good judgment, tact, and courtesy. Knowledge of office procedures, terminology, and equipment. Ability to maintain confidentiality. Computer experience required. Some knowledge of construction, or real estate preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position primarily works via telecommuting with regular team meetings required.

Job Type: Full-time

Pay: $41,142.00 - $42,806.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person