Housing Program Manager jobs in New Brunswick, NJ

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.

Summary:
The Re-Housing Stability Counselor will be responsible for assisting homeless individuals with locating housing and completing various applications for supportive services and rental assistance. The Counselor will be tasked with working quickly and independently within a brief time period to coordinate housing services plan and advocate for client needs. It is imperative that the Counselor relays the compassion, respect and concern that the agency expects as each client is assisted through the application and referral process necessary to assist them in moving towards greater self-sustainability. This is position is a public facing advocate whose purpose is to deliver housing financial counseling case management and referral services within a housing first context.

Responsibilities:

• Provide counseling and analysis to clients regarding their financial position, including creation of crisis budgets and/or realistic household budgets, and provide information regarding lease requirements, tenants’ rights and available ER assistance programs and/or community resources for assistance.
• Develop community relationships with landlords, real estate agencies and city affordable housing agencies.
• Assess referred and shelter and COC clients for program appropriateness.
• Promptly complete all data entry across all agency databases, maintain detailed case notes, maintain file organization, close files in a timely manner and ensure that all documents are scanned into the agency databases.
• Provide necessary documentation for all requested funds such as security deposits, utility bills and other initial move-in costs.
• Create individualized plans for clients rehousing placements.
• Participate in weekly team meetings
• Create Personalized action plan for each client to maintain housing stability.
• Monitor client progress to determine continued financial assistance.
• Participate in county rehousing meetings to review open cases.
• Create and maintain relationships with county nonprofits to assist in procuring donations and funds to aid clients with furniture and household item needs.
• Sustain a high level of consumer and customer satisfaction.
• Ensure all services are in compliance with all licensing, regulatory, accreditation and Affordable Housing Alliance’s policies and procedures.
• Respond in a timely manner to all consumer and customer questions, concerns and complaints.
• Input data into additional databases as required by funders; maintain accurate records and comply with all reporting procedures as required by various grant funders; provide client reports as requested, running and correcting system errors on a monthly basis or as requested by supervisory staff.
• Attend staff meetings, agency in-service and participate in required certification training programs as requested by the supervisor.
• Performs any other duties as requested by the supervisor.

Qualifications:

• Four (4) years of job related experience creating client assistant plans.
• BS/BA in human services or Associates Degree preferred, but not required.
• 2 years’ relevant work experience in financial education, housing or credit counseling preferred.
• Housing HUD Counselor Certification preferred.
• Effective verbal and written communication skills.
• Comfortable with public speaking and presenting.
• Able to work some nights and weekends.
• Must have the capacity to deal with diverse clients with various levels of needs.
• Strong Computer skills (Word, Excel, e-mail etc.).
• Must have a valid NJ Driver’s license.
• Must have a current TB Vaccination.
• Covid 19 vaccinations are highly recommended.

Hours: 40 hours/week
FLSA Status: Exempt