Housing Program Manager jobs in Springfield, MA

The Franklin County Regional Housing and Redevelopment Authority (HRA) serves the housing and community development needs of the twenty-six towns of Franklin County, Massachusetts. We work with residents to successfully access a wide variety of housing resources. We also work with the municipalities of Franklin County to apply for and administer grant funding for various infrastructure and community development projects.

Position Overview: This position implements HMLP, a state-funded loan program that provides financing to homeowners and small landlords for necessary home modifications that allow individuals with disabilities and older adults to remain in their own homes and communities. The position may also assist with the implementation of other housing assistance programs serving primarily low- and moderate-income households in Franklin County.

Job Class: Full-Time Regular (37.5 hours per week), Non-Exempt

Supervision Received: This position works under the supervision of the HCEC Operations Manager. Additional guidance provided by the Community Development Director on loan processing, and other guidance provided by the HCEC Director as needed.

Supervision Given: None

Essential Job Functions:

• Serve as the primary program contact for the Home Modification Loan Program (HMLP).
• Process HMLP applications and, if assigned, process applications for other financial assistance, housing and loan programs within the agency’s portfolio.
• Maintain waiting lists; schedule and perform intake appointments.
• Provide clear communication and regular updates to applicants about their application(s).
• Gather and maintain data on applicants and program participants into established databases for the
• purposes of tracking and reporting on numbers of clients served and the types of assistance they
• receive.
• Take the lead in the development, marketing and delivery of outreach strategies and educational programs on housing related issues.
• Assist with presenting and facilitating various housing related workshops.
• Provide information, referrals, and brief counseling to clients on housing-related issues, specifically homeownership, financial literacy, re-sales, and home improvement options.
• Maintain an awareness of current rules, regulations, and policies relating to housing programs administered by the HCEC.
• Other duties as assigned.

General Responsibilities:

• HRA is a public agency operating for the benefit of all citizens. Personnel shall conduct themselves in a manner respectful of all clients and shall adhere to HRA's mission and goals. Personnel shall act in such a way as to create a positive image of the Agency.
• Personnel will act in a professional manner while relating to HRA staff, clients, and business contacts seeking to resolve differences or complaints through appropriate agency procedures.
• All personnel are responsible for adherence to HRA personnel policies, including the prevention of conflict of interest, misuse of funds, or abuse of trust and are responsible for reporting known misconduct to an Executive officer.
• All personnel shall respect the legal and moral rights and privacy of confidential information due to all clients and are responsible for upholding HRA's affirmative action policies.

Minimum Qualifications:

• High school diploma or equivalent required; some college preferred.
• Minimum of 2 years working in the financial industry, housing counseling or related field preferred.
• Experience preparing loan documents and closing loans preferred.
• Valid driver’s license and access to reliable transportation; this position may require travel across Franklin County for meetings, workshops and assisting clients with applications.
• Current HUD housing counselor certification OR ability to receive applicable training to obtain such certification within six months of hire.

Additional Qualifications:

• Spanish language or other bilingual skills a plus.
• Demonstrated success in working with individuals and groups. Respect for and sensitivity to the challenges faced by people with low income, persons with disabilities and elders required.
• Demonstrated experience working with people from different cultures and backgrounds.
• Demonstrated ability to communicate effectively both in writing and verbally.
• Demonstrated ability to solve problems independently.
• Demonstrated ability to organize and plan work in a timely manner and to handle a high volume of demanding work.
• Demonstrated experience successfully completing complex tasks with a minimum of supervision.
• Demonstrated ability to collect and analyze data and maintain client files.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 37.5 per week

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Work Location: In person