Human Services Worker jobs in Fayetteville, AR

Family Services Specialist I/II

This position may be located in Claremore or Miami, Oklahoma.

Travel is Occasional - Must possess a valid driver's license and maintain required car insurance.

This is a hybrid and/or remote work position.

In-person training will be provided.

Annual Salary:

• Level I  H14A: $37,440.00/Annually Full State Benefits
• Level II H14B: $40,248.00/Annually Full State Benefits

Minimum Qualifications:

Level I: 

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• Or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. 

Level II: 

• Education and Experience requirements consist of a bachelor’s degree;
• Or an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• Or an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. 

Preference Statement

Preference may be given to applicants with previous call center experience.

Job Responsibilities

• This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services.  The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
• Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. 
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.  All customer contact is handled primarily via phone incoming and outgoing calls.
• This position is designed for telework/work from home, however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time.
• Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

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If you have questions, please contact DHS.Careers@okdhs.org

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement 24-BB037

*83008053/JR25825, 83004066/JR24374