Human Services Worker jobs in Santa Ana, CA

The ideal candidate will possess leadership experience with responsibility for planning, coordinating, and evaluating operations and processes for assigned human services programs and/or projects. In addition, the ideal candidate will also demonstrate the following competencies:

• Possessing expert knowledge of legislation and regulations in relation to social services programs and applying any relevant requirements to program development
• Understanding of the core principles and functions of social services programs
• Managing comprehensive program performance outcome data and budgets
• Demonstrating expertise in enhancing efficient and effective delivery of social services

• Supporting a work environment that rewards high integrity and promotes relationships of trust and respect
• Motivating, coaching and inspiring staff, individually and as teams, to achieve performance and productivity standards
• Supporting the establishment of a clear direction and vision that represents future-based critical thinking, analysis, and fair and consistent decision making which is aligned with the Agency's and County's values and vision
• Demonstrating perceptive awareness of subtle nuances and adjusting responses as needed to achieve desired outcomes
• Formulating solutions to difficult/complex issues while considering strategic ramifications of actions and recommendations

• Directly supervising and evaluating staff responsible for the delivery of social services programs
• Implementing workforce engagement, staff recognition and development programs
• Administering progressive discipline in a fair, consistent, and timely manner

• Being a change agent champion and anticipating and/or quickly responding to program mandate and/or organizational changes through the use of effective project management skills
• Developing and implementing short and long range program project goals and objectives
• Producing quality work within tight and stressful deadlines
• Ability to assess staffing requirements and manage workload within budgetary constraints

• Communicating verbally and in writing to accurately and appropriately convey information to different audiences
• Responding to and handling community calls for information about the program and implementing strategies that collaboratively utilize appropriate resources
• Presenting complex information verbally and in writing to provide recommendations for addressing operational and administrative support issues, performance standards, policy and procedural changes and/or financial analysis
• Demonstrating expertise in handling difficult conversations with all levels of staff
• Establishing and developing strategic collaborative relationships with County agencies/departments and public/private agencies that build cross-functional capabilities and support the delivery of integrated multi-disciplinary services

• Identifying customer needs and monitoring how well those needs are being met
• Anticipating and identifying potential program problems and proactively generating alternative solutions
• Researching and implementing new ways to improve current program processes for better, effective, and efficient services rendered to all Orange County residents

• Planning, organizing, and implementing projects to meet established timelines
• Achieving measurable results and managing for outcomes
• Balancing short and long-term goals
• Focusing on quality customer service
• Accomplishing goals set by the department

RECRUITMENT PROCESS: 
Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. 

Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step. 

Structured Oral Interview (Weighted 100%): Candidates will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. 

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. 

Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. 

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
 
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
 

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
 
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
 
For specific information pertaining to this recruitment, contact Cindy Mora at cindy.mora@ssa.ocgov.com.