IRA Services Representative jobs in Newark, NJ

Who We Are :

At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Case Manager to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.

Job Summary:

Our Case Manager will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints.


Duties/Responsibilities:
Interacts with clients via telephone or email, to provide support and information on products or services.
Collects and enters requests for new or additional services.
Case assignments & Service Scheduling
Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Performs client satisfaction calls.
Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
Attends in-service training as required by regulation.
Adheres to all agency administrative and clinical policies and procedures.
HR Recruiting / Applicant Tracking & Recruiting
Performs other related duties as assigned.

Skills/Abilities:

Education and Experience:
High school diploma or equivalent with at least three years of relevant experience
Associate's degree or equivalent with at least one year of related experience
Office operations experience is required
Customer service experience is required

This is NOT an entry-level position, relevant experience is required when applying.

We are open to referrals, please inquire about when speaking with your recruiter