IRA Services Representative jobs in Santa Rosa, CA

We have an immediate need for Client Services Representative in our fast-paced call center.

Duties and Responsibilities:

• Receive high volume of inbound calls
• Make outbound calls
• Quickly identify client needs and efficiently provide the best solution
• Use critical thinking skills to problem solve while using best judgement
• Express empathy and compassion
• Self-motivated
• Effectively summarize and relay information
• Data entry
• Work independently

Skills/Qualifications:

• Experience in a high volume call center
• Exceptional phone and interpersonal skills
• Exceptional verbal and written communication
• Ability to manage multiple priorities within a fast-paced environment
• Strong time management skills
• Type minimum of 45 wpm
• Ability to sit at a desk majority of shift
• Proficient in Microsoft Suite
• Must be willing to undergo a background check and drug screen

Benefits:

• 401k with company match
• Medical, Dental, Vision
• Life Insurance
• Paid Vacation
• Paid Holidays

Work Conditions:

• Use standard office equipment, including computer, phone, copier/scanner, etc
• Ability to work at a computer for long periods of time
• Project timelines and deadlines may often require more than 40 hours per week
• Ability to stand, walk, kneel, stoop, crouch, and climb as well as lift, carry, and/or move up to 25lbs
• Ability to work in a noisy work environment

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Bell Bros makes hiring decisions based solely on qualifications, merit, and business needs.