IRA Services Representative, Sr. jobs in Columbus, OH

IRA Services Representative, Sr. processes IRA account openings, transfers, distributions, and closures according to government regulations and company policies. Responds to customer inquiries. Being an IRA Services Representative, Sr. may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an IRA Services Representative, Sr. typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Sr Field Services Manager
  • ViaPath Technologies
  • Columbus, OH FULL_TIME
  • Overview

    ViaPath is currently seeking a Senior Field Services Manager to join our team.  The position will supervise ViaPath internal teams and vendor dedicated and non-dedicated site technicians servicing the ViaPath deployed products at customer facilities. 

     

    The selected candidate will be team oriented, able to work on multiple projects simultaneously, and have excellent communication skills all while providing both internal and external customers with the highest possible level of customer service and contract management to ensure we meet our goals in a timely and cost-effective manner.

     

    Remote based position to be based in Ohio with a requirement to travel to various customer sites throughout the state.  

    Responsibilities

    • Serve as an Ambassador for ViaPath
    • Manages day-to-day activities of Field Services team to ensure achievement of customer satisfaction while meeting quality, safety, and budgetary goals
    • Train, coach, and counsel team members to achieve performance objectives
    • Conduct regular staff meetings
    • Serve as primary organizational contact responsible for coordinating contractual compliance efforts across internal teams and business units to ensure adequate resources are available for issue resolution
    • Serve as the customer’s product subject matter expert, as well as oversee deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, Visitation Units, Tablets/Inspire, Wireless Applications, Kiosks/Payment services, operating systems, hardware, software, and peripherals
    • Serve as the company’s liaison with customer, assuring the customer receives ViaPath's superior customer experience
    • Create and distribute reports identifying any correspondence that the customer has communicated, and any item/items the customer has identified as outstanding
    • Independently identify and define non-compliant items, collect accurate and relevant data, establish factual basis of data, and identify possible solutions and recommendations to a wide array of projects and opportunities
    • Support the communications, oversight, and management of all out of service events directly through Technical Support (TS) using corporate standard processes and procedures
    • Enforce RMA policies and manage the processes being performed by all technicians supporting the territory 

    Qualifications

    • High school diploma or equivalent required; Bachelor’s degree preferred
    • Minimum of 10 years related experience in a customer facing role working to ensure product deliverables are working as designed (fixing identified problems to include telecom and/or technical problems)
    • Minimum of 5 years of management/leadership experience; experience managing a dispersed team preferred
    • Ability to create and present weekly/monthly program review for Program Director and Executive Staff
    • Ability to provide mentoring and guidance for frontline field service excellence staff
    • Proven record providing and managing a superior customer service experience
    • Ability to Multi-task, meet deadlines, adjust to changing priorities, and at times work under pressure
    • Ability to lead a team
    • Show strong abilities to work in a management role; managing different aspects of projects, meetings, staff, etc. 
    • Familiarity with technologies currently deployed at assigned customer sites; including but not limited to telephone systems, video visitation systems and products, wireless communications products; kiosk/ATM or related systems
    • Ability to accurately read, analyze, interpret, and apply management and corporate direction using general business concepts and methodologies
    • Telephony and Networking knowledge and experience is highly desired
    • Exceptional verbal and written communications skills 
    • Willing and able to work in a secured correctional environment
    • Proficient in both Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required
    • Ability and willingness to travel 50% of the time
    • Pass security background check and other checks administered by ViaPath and assigned facilities

     

    ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government.  ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.  

     

    ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

  • 1 Month Ago

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Sr Credit Services Specialist - Returns
  • Charter Communications
  • Columbus, OH FULL_TIME
  • Do you have a passion for helping others? Looking for a Credit Services Lead Specialist position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team!Sp...
  • 10 Days Ago

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Sr Credit Services Specialist - Returns
  • SPECTRUM
  • Columbus, OH FULL_TIME
  • Do you have a passion for helping others? Looking for a Credit Services Lead Specialist position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! S...
  • Just Posted

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International Trade Services Analyst Sr
  • PNC
  • Columbus, OH FULL_TIME
  • Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
  • 1 Month Ago

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Financial Services Representative
  • Northwestern Mutual
  • Columbus, OH FULL_TIME
  • The advisor career with Northwestern Mutual allows one the opportunity to: · Strive to understand their clients' goals and visions to develop holistic financial solutions that put their clients on a p...
  • 10 Days Ago

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Financial Services Representative
  • Dawson
  • Columbus, OH FULL_TIME
  • Lease Loyalty Representative- Financial Services Temp to Hire; $19.50 per hour (.50 raise after 3 months) Starts Monday, November 13th! Grandview, Ohio (hybrid schedules available) What the position o...
  • 11 Days Ago

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0 IRA Services Representative, Sr. jobs found in Columbus, OH area

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Patient Service Representative - Care Coordinator
  • quantum-health
  • Dublin, OH
  • Description Now Hiring For May Classes! Starting Pay: Minimum $18.00 - Maximum $24.00 per/hour* Shift Differential: + $0...
  • 3/19/2024 12:00:00 AM

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Customer Service Representative
  • OneFitStop
  • Columbus, OH
  • **Customer Service Representative** Full-Time in Columbus, OH - Remote OK - Mid Level - Customer Service **About OneFitS...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative
  • Russell Tobin
  • Columbus, OH
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:4343 ...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative
  • Rollins, Inc.
  • Columbus, OH
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024086 Show...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative
  • National Seating & Mobility, Inc.
  • Columbus, OH
  • ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002763...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative
  • Utility Solutions Group
  • Columbus, OH
  • Job Description Job Description Utility Solution Group (USG) is under the same ownership as Holland Supply Company, and ...
  • 3/15/2024 12:00:00 AM

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HOME-BASED CUSTOMER SERVICE REP
  • Columbus Region
  • Columbus, OH
  • **Home-Based Customer Service Rep** Columbus, OH 43291 Email to Friend **Full-Time** Job Status Home-Based Customer Serv...
  • 3/15/2024 12:00:00 AM

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Customer Service Representative
  • Habegger Corporation
  • Columbus, OH
  • Customer Service Representative **Customer Service Representative** Columbus, OH **description** The Habegger Corporatio...
  • 3/15/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IRA Services Representative, Sr. jobs
$46,337 to $54,083
Columbus, Ohio area prices
were up 1.3% from a year ago

IRA Services Representative, Sr. in Grand Forks, ND
Based on our compensation data, the estimated salary potential for IRA Services Representative will increase -18 % over 5 years.
January 10, 2020